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Level 3

Customer Invoice Payment Option

We have our customers set up to pay their invoices thru a credit card or bank transfer.

We have multiple users that use QB through out the company.

For some users, when they send the invoice to the client, the View & Pay option shows up.

However, we have some users that when they send the invoice to the same client, the VIEW & PAY option does not show in the email?

Any suggestions on how to fix this?

1 Comment 1
QuickBooks Team

Customer Invoice Payment Option

Hi there, @Saphire605.


We have an open investigation with the issue of customers who are unable to view and pay their invoices. 


We have already submitted a ticket about this issue. Currently, our engineers are all hands on deck working together with your bank to sort everything out. To receive resolution updates, I suggest contacting our QuickBooks Support Team to add you to the list of affected users.


To contact support:

  1. Go to:
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.


Let us know if there's anything that we can assist with. The Community is always glad to help in any way we can. Have a wonderful day!

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