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Customer on Quickbooks

I have a customer that is no longer in business, but they have a credit on the books.  How can it take off this credit on the customer that no longer exists, so that it will not show up on my collection report.

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QuickBooks Team

Re: Customer on Quickbooks

Welcome to the QuickBooks Community, abd.

I can help remove the customer’s credit, so it won’t show in your collection report.

If you’re using the desktop version, you can either create a journal entry or enter discounts to write off small amounts and straighten out your record. I’ll guide you through the step by step process.

To write off customer balance:


  1. Go to Company at the top menu bar, and select Make General Journal Entries.
  2. In the Make General Journal Entries window, enter the correct date.
  3. Click on the drop-down for Account field, and select Accounts Receivable.
  4. Enter the amount under the Debit column, tab to the Name column and select a customer name from the drop-down list.
  5. In the next line, select the offset account and enter the amount under the Credit column.
  6. Click on Save & Close.

For the detailed instructions on how to enter discounts to write off small amounts, you can refer to the Write off customer and vendor balances article to visually guide you through the steps. Then go directly to Option 2 and select Customer overpayment.

However, if you’re using QuickBooks Self-employed, the invoicing feature is not associated with the Transactions page in your account. Whatever is reflected on the Invoicing page whether it's a pending, partial payment or other form of transactions it will not affect the transaction list.


The troubleshooting steps and information I provided should help you track your transactions with ease. 


Reach out to me directly if you have additional questions working in QuickBooks. I'll be happy to lend a helping hand. Have a great rest of your day.




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