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Customer paid deposit on material by check

Our customer paid a deposit on her order materials by check. The customer wrote the wrong amount on the check in the handwriting part, so the deposit was different than the amount on the check. Ex: $1400.00 - they wrote Fourteen_________________Dollars - and forgot the word hundred- so $14.00 was deposited instead of $1400.00.  How do I change the deposited amount to reflect the correct amount? Do I do a JE, or must I delete the entire deposit?

Solved
Best answer 05-08-2019

Accepted Solutions
QuickBooks Team

Re: Customer paid deposit on material by check

Greetings, @RaeMcL26.

 

I'll be more than happy to help you with the deposit paid by your customer.

 

I suggest deleting the deposit, then re-create it to enter the actual amount deposited to your account. Then, record the payment later once your customer paid the remaining amount.

 

Let me guide you through on how delete the transaction:

  1. From the Banking menu, select User Register.
  2. Select the account where the amount was deposited to.
  3. Locate and double-click the transaction.
  4. Click the Delete button.
  5. Select OK to confirm.

You're now ready to re-create and deposit your customer's payment.

 

Should you need any additional assistance, please don't hesitate to reach out. The Intuit Community is always here to help.

2 Comments
Anonymous
Not applicable

Re: Customer paid deposit on material by check

It depends on how you entered it in QuickBooks.

 

- If you add it as a Deposit then edit and change the amount

- If you received payment and then made a deposit - delete the deposit, change the payment amount and then recreate the deposit in QB.

QuickBooks Team

Re: Customer paid deposit on material by check

Greetings, @RaeMcL26.

 

I'll be more than happy to help you with the deposit paid by your customer.

 

I suggest deleting the deposit, then re-create it to enter the actual amount deposited to your account. Then, record the payment later once your customer paid the remaining amount.

 

Let me guide you through on how delete the transaction:

  1. From the Banking menu, select User Register.
  2. Select the account where the amount was deposited to.
  3. Locate and double-click the transaction.
  4. Click the Delete button.
  5. Select OK to confirm.

You're now ready to re-create and deposit your customer's payment.

 

Should you need any additional assistance, please don't hesitate to reach out. The Intuit Community is always here to help.

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