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Customer paid same invoices on two different checks.

A customer paid multiple invoices on a check.  The check was credited against the outstanding invoices in the customer's account with the funds going into Undeposited Funds account.  A week later, the customer issued another check for multiple invoices, including two invoices that were paid on the check from the week prior. When entering the payment received on the second check, the two invoices did not appear in the customer's outstanding balance. Nevertheless, I credited the check toward the outstanding invoices and entered that payment of the total amount of the check into Undeposited Funds. However, I do not see a credit balance on the customer's account.  How do I correct the entries to show the customer credit as I'm certain the customer will tell me to issue credit toward future invoices?

Solved
Best answer 02-02-2019

Best Answers
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QuickBooks Team

Customer paid same invoices on two different checks.

Hello there, Brcochran379.

 

The two invoices will no longer show since both were paid by the prior check. When receiving the latest payment for the multiple invoices, the customer should show a credit. It's possible that you're unable to enter the correct amount in the Amount received field.

 

Here's how to correct it:

  1. Open the payment.
  2. Enter the check amount in the Amount received field.
  3. Click Save and close.

Open the customer's profile, then it will show an Unapplied payment/negative amount.

 

Feel free to reach out again with further questions. We're always here to help.

 

View solution in original post

1 Comment
Highlighted
QuickBooks Team

Customer paid same invoices on two different checks.

Hello there, Brcochran379.

 

The two invoices will no longer show since both were paid by the prior check. When receiving the latest payment for the multiple invoices, the customer should show a credit. It's possible that you're unable to enter the correct amount in the Amount received field.

 

Here's how to correct it:

  1. Open the payment.
  2. Enter the check amount in the Amount received field.
  3. Click Save and close.

Open the customer's profile, then it will show an Unapplied payment/negative amount.

 

Feel free to reach out again with further questions. We're always here to help.

 

View solution in original post

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