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ccpbookkeeper
Level 1

Customer put a Stop Payment on a check already deposited and posted as a sales receipt. The check was a contribution and was deposited on Dec 31, 2020. Needs to be removed from sales receipt so it won't be included on their year end contribution stmt.

I have a customer that made a contribution that was deposited on Dec 31 2020 via SALES RECEIPT.  On Jan 5th I was notified by the bank that the customer had put a stop payment on the check.  What is the best way to correct this so that the contribution will not show up on their year end contribution statement. They will not be issuing another check.  I have not closed out the books for 2020 and I do not want to show the $100 contribution in my income for 2020.  Any help would be greatly appreciated.   Thanks!!

1 Comment
Ryan_M
QuickBooks Team

Customer put a Stop Payment on a check already deposited and posted as a sales receipt. The check was a contribution and was deposited on Dec 31, 2020. Needs to be removed from sales receipt so it won't be included on their year end contribution stmt.

Hi @ccpbookkeeper,

 

I'll handle this query for you about a customer payment that was stopped. You can void the sales receipt in your situation. 

 

Here's how:

 

  1. Go to the Customers menu.
  2. Select Customer Center
  3. Click the Transactions tab.
  4. Tap Sales Receipts.
  5. Look for the sales receipt in question.
  6. Move to the Edit menu.
  7. Hit Void Sales Receipt.
  8. Press Save & Close.

Open this article for more details on this process: Void or refund customer payments in QuickBooks Desktop. It includes the steps on how you can refund a customer payment or provide a credit.

 

Do you have other questions about your QuickBooks Desktop company? Let me know in the comments below, and I'll get back to you. 

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