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Level 1

Customer Reported Fraud

An individual contacted my company regarding a charge on his bill having never heard of us. Someone purchased a bus ticket from our company online and it was processed by Quick-books online essentials. The person who purchased the ticket is not the cardholder and the cardholder states they do not know the ticket purchaser.  I am unsure of how to respond to the situation and how to avoid this in the future. Quick-books support chat regarding this issue connected me to someone who said they appreciated my time, but he was in pre-sales and could not assist. A phone call routed me to quick-book sales as well with no transfer to the right dept. The only contact I can find for Quick-book online Essentials in an email link. no phone numbers or chat options. I have no idea how to proceed from here to contact someone at Quick-books to start getting this issue resolved.

3 Comments 3

Customer Reported Fraud



If you're using QuickBooks Online, please see the attached picture for the phone number for payment support.


Also here is the general link for support depending on which version of QuickBooks you need payment support with.

Level 1

Customer Reported Fraud

Thank you for the help. I will try the number there. I'm surprised how much difficulty I've had finding the right number for help with this. 

QuickBooks Team

Customer Reported Fraud

Hello there, FareLLC. 


Thanks for bringing this matter to our attention and for the detailed information about your concern. I can jump into this thread and share my insights regarding the situation.


We are committed in ensuring that there's privacy in everything we do. It isn't an afterthought; rather our way of treating every clients' account with respect.


Rest assured we apply strict guidelines and practices to protect all of your personal information and that of your customers. I'll personally take note of the charge you've mentioned and raise this to the dedicated team for immediate action. 


It'd be best if you can also call our Payments team via the contact link given by @MJA66-87. One of the agents will securely gather your account information and open an investigation case about this matter. 


Let me re-enter the contact link here:


Which Payments product do you need help with?


You're not alone on this! Please update me as to how things go. I'll be here to help you out, anytime!

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