Hello there, FareLLC.
Thanks for bringing this matter to our attention and for the detailed information about your concern. I can jump into this thread and share my insights regarding the situation.
We are committed in ensuring that there's privacy in everything we do. It isn't an afterthought; rather our way of treating every clients' account with respect.
Rest assured we apply strict guidelines and practices to protect all of your personal information and that of your customers. I'll personally take note of the charge you've mentioned and raise this to the dedicated team for immediate action.
It'd be best if you can also call our Payments team via the contact link given by @MJA66-87. One of the agents will securely gather your account information and open an investigation case about this matter.
Let me re-enter the contact link here:
Which Payments product do you need help with?
You're not alone on this! Please update me as to how things go. I'll be here to help you out, anytime!