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Join nowThe message from the merchant is "declined-invalid transaction" what does that mean?
Hello @tcwright51,
Welcome to the Community. I'd be happy to get you pointed in the right direction so that you can process the credit card transaction.
There are multiple reasons for why a card may be declined, such as special characters in an address or required voice verification. The following article contains further insight on this: Why is My Customer's Card Declined?.
Should you be unable to process the credit card transaction after following the solutions listed in the article, I recommend calling the Merchant Services Team. They can pull up your account in a secure environment and assist with determining why it was declined. Their contact information can be found at the following link: QuickBooks Payments Contact Information.
Please know that I'm only a post away if you should have any questions. Have a wonderful weekend.
How about a list of Responses that can come back and what they mean in plain English?
Some possible responses I've seen in your payments system that I can't possibly decipher without some English language explanation.
Declined - Restraint
Declined - Deny
Declined - Do Not Honor
I understand why the responses themselves need to be terse, but it would be super helpful if you could have a list of all the possible responses and what they actually mean in English.
Many thanks!!
Bill
Hi there, @bill_Q_B_user.
Thanks for reaching out the Community today. I'm here to share some information about the different statuses of a Merchant Services transaction in QuickBooks Online.
There are various statuses that will show up upon creating Merchant Services transactions in QuickBooks Online. These are the following:
However, to get detailed information about the status that you're referring to, It'd be best reaching out to our Merchant Services Team. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum. Once they have this information, they'll be able to further assist with explaining further the status that you received.
This should get you on the right track, Bill.
Don't hesitate to let me know if you have any other questions with this concern. I'm always here to help. Have a prosperous day!