Deleted an E-Check/ACH Payment, Need to reverse - Is that possible?
I am using Quickbooks Desktop.
Back on Dec. 7th I had deleted an e-check payment from a customer(John Doe) who disputed the charge.
It turns out that initially we did receive the full deposit amount from Intuit on Dec. 2nd, along with other customers payments in that deposit including John Doe.
Later, John doe disputed the charge and the bank reversed it on Dec. 7th. I am now reconciling our accounts and want to have John Doe's e-check payment that was disputed on file so that I can properly reconcile the deposit from Dec. 2nd.
I did find the deleted ACH payment in the audit trail, but I cannot reverse it. I also 'added payment' to quickbooks from the merchant services module, but instead it was added to a customer named 'ACH Customer' instead of John Doe - and the box to change that is greyed out.
What is the proper procedure to either 1. reverse the deleted ACH transaction if possible from Dec. 7th or 2. Best way to reflect the customer's transaction trail of the payment - so I can reflect it on the Dec. 2nd deposit while also showing it was reversed. ? Thank you!