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GrowingAccounts
Level 1

Deleted an E-Check/ACH Payment, Need to reverse - Is that possible?

I am using Quickbooks Desktop.

 

Back on Dec. 7th I had deleted an e-check payment from a customer(John Doe) who disputed the charge.

 

It turns out that initially we did receive the full deposit amount from Intuit on Dec. 2nd, along with other customers payments in that deposit including John Doe.

 

Later, John doe disputed the charge and the bank reversed it on Dec. 7th. I am now reconciling our accounts and want to have John Doe's e-check payment that was disputed on file so that I can properly reconcile the deposit from Dec. 2nd.

 

I did find the deleted ACH payment in the audit trail, but I cannot reverse it. I also 'added payment' to quickbooks from the merchant services module, but instead it was added to a customer named 'ACH Customer' instead of John Doe - and the box to change that is greyed out.

 

What is the proper procedure to either 1. reverse the deleted ACH transaction if possible from Dec. 7th or 2. Best way to reflect the customer's transaction trail of the payment - so I can reflect it on the Dec. 2nd deposit while also showing it was reversed. ? Thank you! 

Solved
Best answer December 29, 2020

Best Answers
Rose-A
Moderator

Deleted an E-Check/ACH Payment, Need to reverse - Is that possible?

A warm welcome to the Community, GrowingAccounts.

 

Helping you reverse an ACH payment is my priority. Let's get started.

 

The reversal process can be done through your Merchant Services Center account. However, reflecting the disputed transaction to the customer's name is currently unavailable.

 

Once you reverse the transaction, this will automatically go back to your client's account. As a workaround, you might want to enter the customer's name on the memo field.

 

Here's how to reverse an ACH transaction:

 

  1. Sign in to your QuickBooks Payments account.
  2. From the Activity & Reports drop-down, select Transactions.
  3. Enter the appropriate date range and select Search.
  4. Click the Transaction ID or the transaction you want to reverse.
  5. Hit Reverse (Void/Credit).
  6. Select the checkbox for the desired transaction, then Submit.

To know more about this process, check out this article: Void or refund transactions in QuickBooks Payments. It provides steps on how to refund a transaction partially as well as printing a receipt.

 

If you have additional questions regarding the process or any verification, you can always reach out to our Merchant Support.

 

Please continue to reach out to me if I can be of help while you're working in QuickBooks. I'll be right here. Have a good one.

View solution in original post

1 Comment
Rose-A
Moderator

Deleted an E-Check/ACH Payment, Need to reverse - Is that possible?

A warm welcome to the Community, GrowingAccounts.

 

Helping you reverse an ACH payment is my priority. Let's get started.

 

The reversal process can be done through your Merchant Services Center account. However, reflecting the disputed transaction to the customer's name is currently unavailable.

 

Once you reverse the transaction, this will automatically go back to your client's account. As a workaround, you might want to enter the customer's name on the memo field.

 

Here's how to reverse an ACH transaction:

 

  1. Sign in to your QuickBooks Payments account.
  2. From the Activity & Reports drop-down, select Transactions.
  3. Enter the appropriate date range and select Search.
  4. Click the Transaction ID or the transaction you want to reverse.
  5. Hit Reverse (Void/Credit).
  6. Select the checkbox for the desired transaction, then Submit.

To know more about this process, check out this article: Void or refund transactions in QuickBooks Payments. It provides steps on how to refund a transaction partially as well as printing a receipt.

 

If you have additional questions regarding the process or any verification, you can always reach out to our Merchant Support.

 

Please continue to reach out to me if I can be of help while you're working in QuickBooks. I'll be right here. Have a good one.

View solution in original post

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