We had a customer who gave us the wrong credit card, so she needed multiple charges refunded and charged to the right card. My coworker spoke to merchant services earlier and they walked him through how to reverse the credit card transactions inside of the merchant center. He said they then advised him to simply delete the customer payments within QuickBooks. I'm trying to remove these payments, but I can't. When I try and delete them they tell me "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first." The deposit and the merchant service fees came through our bank feed earlier, and I used to the matching feature to match them to the deposit and expense that QuickBooks automatically generates. I'm worried about messing with the deposit. I didn't know if I needed to maybe delete the deposit to delete the payment? I assume then the funds will be moved back into undeposited funds, since we haven't had the money removed from our account yet. We need to be able to charge the customer again on her correct card, but we can't charge the invoices because they show as paid from the previous transactions.
To sum this up quickly, we have reversed customer credit card transactions inside of the merchant center, but cannot remove the recorded payment from QuickBooks itself.