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JTraylor
Level 1

Deposit Failed

Client paid the invoice however our bank account had not yet been updated. I am getting a Deposit Failed notification and the link to "Update Bank".  I have since updated the bank account 5 days ago.  How can I get the funds to be deposited into the updated bank account? Thank you.

14 Comments 14
KlentB
Moderator

Deposit Failed

I can help you with that, JTraylor.

 

When you use QuickBooks Payments to process credit, debit, or ACH bank transfer payments, the funds go into the external bank account you pick. Since you've already updated your bank account, you can contact your customers then have them initiate the payment again using the same link.

 

Once done, you can check the deposit speed for your product to find out when it will be deposited into your bank account. 

 

Additionally, here are some helpful references that you can read to help manage your QuickBooks Payments account:

Do you have any other questions in mind? Feel free to leave them below and I'll get back to you as soon as I can.

Adminnc
Level 1

Deposit Failed

My client paid and the funds were withdrawn a month ago and have not been deposited to my account. The account information is correct and yet...there are no funds in my account since early July!

Kristine Mae
Moderator

Deposit Failed

We'll help you locate the payment, Adminnc.

 

Let's log in to your account and check the transaction. Here's how:

  1. Sign in to your QuickBooks Payments account.
  2. Under Activity & Reports, select Deposits.
  3. Change the Dates to July.
  4. Click Search.

Although, if you're still unable to see the deposit, I'd suggest reaching out to our Payments support. An agent can help you with tracing the payment. Please open this link and get the number under QuickBooks Online with Payments & Merchant Service Center.

 

I'll add the article concerning the common questions about payments deposits as a future reference.

 

You're welcome to post in the Community if you have other concerns. We're open 24/7 to help you.

mc2sports
Level 1

Deposit Failed

Did you ever get this resolved? 
I'm having the same issue and QB customer support has been non existent, not helpful at all, extremely frustrating.  

MariaSoledadG
QuickBooks Team

Deposit Failed

Let me provide you information on your deposit issue, mc2sports.

 

There's an ongoing issue about this. That's the reason you're unable to see your deposit in QuickBooks Online (QBO). Our engineers are working to get this fixed as soon as possible.

 

In the meantime, I suggest reaching out to our support team so you'll be added to the list of the users who were affected. You can follow these steps below.

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

You'll receive an email update once the issue is resolved.

 

For future reference, you can check out these helpful articles if you have any questions about the product. 

 

Fill me in and keep in touch if you still have questions about your deposit. I'll always make sure to get back if you need further assistance.

TJ76
Level 1

Deposit Failed

I have lost a lot of money due to this issue and it is impossible to get any help from support. You guys blame it on the banks, the bank blames it on you - it's an endless loop. I've been chasing my tail on this for over a month and me re-invoicing my customers is absolutely embarrassing. I have lost one customer over this already....

AKLV
Level 1

Deposit Failed

Do you know if this has been fixed?? 

 

I am having the same problem.  If the customer has the money still withdrawn and I don't have the money anywhere... I wonder where it is at. 

MJoy_D
Moderator

Deposit Failed

I can share some information about when you'll receive customer payments, @AKLV

 

That depends on the deposit speed of the product you're using and the type of payment.

 

If you're a new user, your first set of payments will be deposited within 5 business days. It can take some time since we’re still setting up your account. After that, it'll be deposited into your bank account much faster.

 

For next-day deposits in QuickBooks Online (QBO), payments processed before 3 p.m. PT will be placed in your bank account the next business day. Payments received after 3 p.m. PT will be deposited within two business days.

 

Payments made before 3 p.m. PT should be in your bank account in two business days if you don't have a next-day deposit. We'll start the deposit the next business day if you process payments after 3 p.m. PT.

 

To learn more about this process, check out this article: Find Out When QuickBooks Payments Deposits Your Money.

 

I'd recommend contacting our Merchants Services Support Team if the payment is still not deposited within the specified time frame. Since they can request account information, this team is the best resource for such questions. They can also check on the payment's status and look into why it hasn't yet been placed into your account.

 

I'm also adding this resource to know more about recording invoice payments: Record invoice payments in QuickBooks Online.

 

Let me know if you still have follow-up questions about customer payments or any other concerns. I'll be there to help in any way I can. Have a wonderful day!

plain bay sales llc
Level 1

Deposit Failed

we have exactly the same problem since November and cannot talk to anybody

AbegailS_
QuickBooks Team

Deposit Failed

 

It's my pleasure to help you sort this out, @plain bay sales llc.

 

I know that a business needs money to run, therefore receiving payments faster is really important.

 

As my colleague mentioned above, the deposit speed of your product and the type of payment are some of the reasons why you still haven't got your customer's payment. 

 

Next, if you're a new user, our first set of payments will be deposited within 5 business days. It can take some time since we’re still setting up your account. After that, it'll be deposited into your bank account much faster.

 

For next-day deposits in QuickBooks Online (QBO), payments processed before 3 p.m. PT will be placed in your bank account the next business day. Payments received after 3 p.m. PT will be deposited within two business days.

 

  1. Sign in to the Merchant Service Center.
  2. From the homepage, select Activities & Reports.
  3. Choose Deposits, and then select the date range in the Dates field
  4. Click Search.
  5. You'll see a list of all your daily deposits amount, date, status, and their respective totals. 

For more information, visit this article: Find out when QuickBooks Payments deposits customer payments.

 

 If the issue persists I recommend contacting our  Merchants Services Support Team. They can check your account and guide you on how to resolve this.

 

Also, check out this link for commonly asked payment questions that you can use as a future reference.

 

Let me know if you still have questions or clarifications about payments. I'll keep an eye on your response. Have a great day.

 

quickpook
Level 1

Deposit Failed

I got exactly the same issue and finally figured it out. The money was held by Intuit/Quickbooks when it encountered issue with the bank. So, you have to contact their payment department and let them issue the money to your correct bank account. I thought the same at the beginning and tried to ask my bank and also asked my client to ask thier bank, it turned out that the money has been withdrawn from their bank but I didn't receive the money at all. Yeah, Intuit did have the money in their bank, something like ebay. Hope you've solved the problem with them.

plain bay sales llc
Level 1

Deposit Failed

Sorry but we have done everything .. and even spoke 3 times with somebody .. and chat .... our case is still not resolved.

 

 

ro_2022
Level 1

Deposit Failed

How were you able to contact the Payments Department? I have been hung up on by customer service several times when they tell me that they are transferring me to the Payments Department. 

Jovychris_A
Moderator

Deposit Failed

Hi, @ro_2022.

 

I know how much you want to contact the Payments Department to inquire about the failed deposit. In your case, have you checked your email to see why the payments didn't go through? Because the system will automatically notify you about the transaction status, whether it was deposited or failed.

 

On the other hand, my access is limited and pulling up your account in this public forum won't be possible for security reasons. I'd suggest contacting the Payments Department to learn more details about the failed deposit. Feel free to use the communication numbers through this link: Contact Payments or Point of Sale Support. It covers the payment support hours to when they are available.

 

If you'd also like to get in touch with them via chat, please use this link.

 

In addition, you can reference these articles for more details about how to update your deposit account, deposit FAQs, and find a deposit transaction:

 

 

You can always get back to this thread if you need more QuickBooks assistance. Anytime I'm here to lend a hand. Keep safe and stay healthy.

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