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Level 1

Deposit Failed

Client paid the invoice however our bank account had not yet been updated. I am getting a Deposit Failed notification and the link to "Update Bank".  I have since updated the bank account 5 days ago.  How can I get the funds to be deposited into the updated bank account? Thank you.

5 Comments
QuickBooks Team

Deposit Failed

I can help you with that, JTraylor.

 

When you use QuickBooks Payments to process credit, debit, or ACH bank transfer payments, the funds go into the external bank account you pick. Since you've already updated your bank account, you can contact your customers then have them initiate the payment again using the same link.

 

Once done, you can check the deposit speed for your product to find out when it will be deposited into your bank account. 

 

Additionally, here are some helpful references that you can read to help manage your QuickBooks Payments account:

Do you have any other questions in mind? Feel free to leave them below and I'll get back to you as soon as I can.

Level 1

Deposit Failed

My client paid and the funds were withdrawn a month ago and have not been deposited to my account. The account information is correct and yet...there are no funds in my account since early July!

QuickBooks Team

Deposit Failed

We'll help you locate the payment, Adminnc.

 

Let's log in to your account and check the transaction. Here's how:

  1. Sign in to your QuickBooks Payments account.
  2. Under Activity & Reports, select Deposits.
  3. Change the Dates to July.
  4. Click Search.

Although, if you're still unable to see the deposit, I'd suggest reaching out to our Payments support. An agent can help you with tracing the payment. Please open this link and get the number under QuickBooks Online with Payments & Merchant Service Center.

 

I'll add the article concerning the common questions about payments deposits as a future reference.

 

You're welcome to post in the Community if you have other concerns. We're open 24/7 to help you.

Level 1

Deposit Failed

Did you ever get this resolved? 
I'm having the same issue and QB customer support has been non existent, not helpful at all, extremely frustrating.  

QuickBooks Team

Deposit Failed

Let me provide you information on your deposit issue, mc2sports.

 

There's an ongoing issue about this. That's the reason you're unable to see your deposit in QuickBooks Online (QBO). Our engineers are working to get this fixed as soon as possible.

 

In the meantime, I suggest reaching out to our support team so you'll be added to the list of the users who were affected. You can follow these steps below.

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

You'll receive an email update once the issue is resolved.

 

For future reference, you can check out these helpful articles if you have any questions about the product. 

 

Fill me in and keep in touch if you still have questions about your deposit. I'll always make sure to get back if you need further assistance.

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