Deposit Hold in our first payment. Not happy with Quickbooks Payments!!
We have processed an ACH payment with quickbooks payments on 12/11/2018. The payment is cleared and we have delivered products to our customer in person. We got an email from quickbooks that says our money is on the way however There is no any deposit in our bank account yet. It was embrassing for us to ask customer dispute transaction however It was a business to business sale and charged as CCD and also exceeded disputing time-frame according to NACHA ACH rules. So Our customer cant dispute payment to receive it back from Intuit and make payment to us in another way. We still did not get any deposit from Intuit Company until now. Also, We can not see any of transactions or deposits in merchant service panel.
I think, we will need to file a complaint with our attorneys and also with Business Bureau. Hope Intuit would fix this issue soon.
Thanks for reaching out to us here in the Community and for providing the complete details for your concern. I'm here to share some insights about the ACH payments in QuickBooks Online (QBO).
In QBO, processing an ACH payment or bank transfer can take 2-7 business days. However, if the posting date goes beyond that, I’d suggest contacting our Merchant Services Team. They have the tools such as screen-sharing that can pull up your account and can verify the status of the payment.