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Level 1

Deposit Hold in our first payment. Not happy with Quickbooks Payments!!

Hello,

We have processed an ACH payment with quickbooks payments on 12/11/2018. The payment is cleared and we have delivered products to our customer in person.  We got an email from quickbooks that says our money is on the way however There is no any deposit in our bank account yet.  It was embrassing for us to ask customer dispute transaction however It was a business to business sale and charged as CCD and also exceeded disputing time-frame according to NACHA ACH rules. So Our customer cant dispute payment to receive it back from Intuit and make payment to us in another way. We still did not get any deposit from Intuit Company until now. Also, We can not see any of transactions or deposits in merchant service panel. 

I think, we will need to file a complaint with our attorneys and also with Business Bureau. Hope Intuit would fix this issue soon.

Regards

3 Comments
Moderator

Deposit Hold in our first payment. Not happy with Quickbooks Payments!!

Hello there, @modusfurniture.

 

Thanks for reaching out to us here in the Community and for providing the complete details for your concern. I'm here to share some insights about the ACH payments in QuickBooks Online (QBO).

 

In QBO, processing an ACH payment or bank transfer can take 2-7 business days. However, if the posting date goes beyond that, I’d suggest contacting our Merchant Services Team. They have the tools such as screen-sharing that can pull up your account and can verify the status of the payment.

 

To reach them, you may visit this link and scroll down to QuickBooks Payments support: QuickBooks merchant services or QuickBooks Online support - who should I contact for help.

 

For future reference, you can also check out these articles for further guidance:

 

 

That's it! Please let me know how it goes after contacting them by leaving a comment below. I'd be glad to answer should you have any follow-up questions. Take care and have a good one.

Level 1

Deposit Hold in our first payment. Not happy with Quickbooks Payments!!

I was selling my car and used to pay to collect payment and I still havent gotten my deposits.

Moderator

Deposit Hold in our first payment. Not happy with Quickbooks Payments!!

Hello there, Bobbynorris443.

 

Just like FritzF said on the earlier response, it would take 5-7 business days for the payment to be deposited to your account if this is your first time to use the feature. The next payments will be deposited much faster. You can use this link for reference: Common questions about payments deposits in QuickBooks Online.

 

If the payment is still not deposited within the period, we'd recommend contacting our Payments Support Team. They can pull up your account and help you review the deposit. You can reach them through this link: Contact Payments Support.

 

Please know that we're here to help if you need anything else. Have a great day!

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