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Level 1

Deposit was supposed to be payment

I found deposits from years ago that are supposed to be payments for invoices, but were added to the register as deposits. 

How do I make them payments?

Ashley H
QuickBooks Team

Deposit was supposed to be payment

Thanks for reaching out to the Community, @Kelsie504.


If you see an incorrect transaction in your account, I recommend reaching out to your accountant to see how to properly record that transaction.


My suggestion is that you get the details from the Deposits by writing them down then deleting the transaction. Once they're deleted, then you can create an Expense with the correct details. Here's how you can delete the transaction and create a new one:


Delete the Deposit:

  1. Go to the Accounting tab, then Chart of Accounts.
  2. Click on the Deposit to open the transaction to view more details.
  3. Write down any necessary information you can use for the new transaction.
  4. Press on More in the footer and hit Delete.

Create the Expense:

  1. Press on the +New button on the left-hand menu, then Expense.
  2. Enter all the necessary information.
  3. Hit Save and close.

Once this process is finished, then you can Reconcile your accounts. No worries, here's a Community Article that provides detailed information about Reconciliation.


Let me know if there's anything else I can help you with today. I'm always here to help.

Level 1

Deposit was supposed to be payment

not sure I'm following.

why would I delete a payment from a customer and create an expense? I already have the invoice that it's supposed to be applied to.

Tori B
QuickBooks Team

Deposit was supposed to be payment

Good morning, @Kelsie504.


I have another suggestion to offer for this concern. 


I recommend deleting the deposit from the register and then recreating the payment and attaching it to the invoice. I've included the steps below on how to accomplish this. 


1. Open the register of the account the deposit is in. 

2. Locate the deposit and click on it, then hit Delete



3. Select Yes to confirm the delete. 



4. Now, let's record the payment and attach it to the invoice. Hit the +New button.

5. Click Receive Payment



6. Choose your customer name and select the open invoice. 



7. Hit Save and Close to save. 


Once you have saved the payment to your invoice, you'll want to reconcile the account. You can see Reconcile an account in QuickBooks Online for more details. 


Please let me know if you have further questions or concerns. I'll be here to help you every step of the way. You can always come to the Community or me anytime you need a helping hand. Take care! 

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