Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHello there, @amanda71.
I'm here to provide some information on how you can deposit your customer's credits using one check in QuickBooks Online.
If the total amount of the check is the same with the total amount the your customer's credit, you can deposit the payments to the Undeposited funds account. Here's how:
For additional insights, you may check out this article: How to record a customer payment
Don't hesitate to visit us here in the Community if you have other questions about recording transactions QuickBooks Online. I'm always here to help.
I know how to enter a payment with a credit to an undeposited funds account. That's not the issue. Can you go back and look at my original question?
Thanks for getting back to the QuickBooks Community, amanda71.
Allow me to join this thread and help provide some additional information about the customer's credits on one check in QuickBooks Online (QBO).
When depositing payments for the paid customers, you shouldn't include the customer that has given credit on a check. Instead, you'll need to create a credit memo and apply it once you process a receive payment.
Here’s how to create a credit memo in QBO:
To apply the credit memo, here's how:
For additional reference, you can check this article on how to enter and apply a credit memo or delayed credit.
This will get you on the right track. Please know that I'm just a post away if you have additional questions about the customer's credits. Wishing you and your business continued success.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.