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Level 2

Different customer's credits on one check.

3 Comments 3
QuickBooks Team

Different customer's credits on one check.

Hello there, @amanda71.


I'm here to provide some information on how you can deposit your customer's credits using one check in QuickBooks Online.


If the total amount of the check is the same with the total amount the your customer's credit, you can deposit the payments to the Undeposited funds account. Here's how:

  1. Click the Plus icon (+).
  2. Choose Receive Payment.
  3. Select the Customer name from the drop-down list.
  4. Enter the date you were paid in the Payment date field.
  5. Select one of the methods from the drop-down list in the Payment method field.
  6. In the Reference Number field, enter the check number.
  7. Select Undeposited funds from the Deposit To drop-down list.
  8. Click Save and close.

For additional insights, you may check out this article: How to record a customer payment


Don't hesitate to visit us here in the Community if you have other questions about recording transactions QuickBooks Online. I'm always here to help.

Level 2

Different customer's credits on one check.

I know how to enter a payment with a credit to an undeposited funds account.  That's not the issue.  Can you go back and look at my original question?

QuickBooks Team

Different customer's credits on one check.

Thanks for getting back to the QuickBooks Community, amanda71.


Allow me to join this thread and help provide some additional information about the customer's credits on one check in QuickBooks Online (QBO). 

When depositing payments for the paid customers, you shouldn't include the customer that has given credit on a check. Instead, you'll need to create a credit memo and apply it once you process a receive payment. 


Here’s how to create a credit memo in QBO:

  1. Click the Plus (+) icon and select Credit Memo.
  2. Choose the customer name.
  3. Enter the Credit Memo Date.
  4. Fill in the necessary information.
  5. Click Save and close.

To apply the credit memo, here's how:

  1. Select the Plus icon (+) on the Toolbar.
  2. Under Customers, choose Receive Payment.
  3. Complete these fields as follows:
  4. Under Credits, select the Credit Memo.
  5. Verify that the total to pay (if any) is correct after applying the Credit Memo.
  6. Select Save and close.

For additional reference, you can check this article on how to enter and apply a credit memo or delayed credit.


This will get you on the right track. Please know that I'm just a post away if you have additional questions about the customer's credits. Wishing you and your business continued success.

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