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Level 1

Discontinuing credit card processes

I want to tun off the credit card processing feature.

won't seem to let do this function from the Online App


Discontinuing credit card processes

Hello there, speteraf.


I'd like to guide you to the right support that can help make the discontinuation process of credit card processing feature easy for you.

Since Community is a public space, I want to ensure your account information remains secure. It would be best to get in touch with our Merchant Services Team. They'll be able to pull up your account will need to look into your account in a secure server and guide you through the whole discontinuation process.

You can reach our Merchant Services Team through this link:


Please know that you can always visit us again if  you have any other questions about QuickBooks. I'd be glad to answer them for you.

Level 1

Discontinuing credit card processes

My club has shut down and has stopped accepting credit cards I need to stop the service and discontinue payment charges how do I do it

QuickBooks Team

Discontinuing credit card processes

Hi there, @Larrys913.


Welcome to the Community. I'm here to guide you on how you can cancel your QuickBooks Payments account to stop charges. 


First off, you'll need to sign in to the Merchant Service Center as an admin user. Then, follow the cancellation steps below: 


  1. Select the Account tab, then go to your Account Profile.
  2. Select Close Account, then select a reason and add comments you'd like to share in the Reason for closing dropdown. 
  3. Click Submit.


Once done, you'll get an email confirmation of your QuickBooks Payments account cancellation. Also, you still have read-only access to the Merchant Services Center for a full year. Thus, allowing you to view and download your reports, statements, and tax forms.


Should you have any trouble canceling your QuickBooks Payments account, connect with our QuickBooks Payment team through chat.


Feel free to message again if you have additional concerns. We're always here to help in any way we can. 

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