My name is Gerardo, and I have had a dispute with a client since July that appears won in my Intuit account. We have been spending hours on the phone with Intuit's commercial services without getting an answer. To this day, Intuit has not given me evidence of why the money has not been deposited into my account if the dispute appears as won.
I have collected case numbers that Intuit has given me due to all the calls I have made. In addition, I have spent hours trying to resolve this process, and I still do not have an answer.
Today, I called Intuit again, since in my call on November 15, the Intuit commercial services agent told me that on September 19, Intuit had deposited the amount and would resolve the deposit during the week. Today, I was surprised in my call that it will never be deposited because I lost the case!
Do the agents not read the clients' call history?
Today, I asked, begged, and pleaded tirelessly with the agent who answered my call to please escalate my case, as on my last calls, the agents said different things in front of my case without resolving my issue.
I am frustrated with this experience and would like to find a way to resolve this situation. I have wasted countless days trying to get this invoice back into my account, and I do not have the opportunity to properly defend myself due to these loopholes in the Intuit system. It would be great to see how my case is going and follow up on it from my account.
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