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Disputed Charge

Had a client whose bank disputed a charge that she made. Long story short, it was their mistake. Nonetheless, Quickbooks had to deduct the amount from my linked bank account. The client is ready and willing to pay the balance plus the service charge assessed by Intuit ($10). The issue is that I am trying to fix her invoice to reflect the outstanding amount plus $10 service charge. My problem is that Quickbooks is not allowing me to void the original (disputed) transaction, so any attempt at sending her an invoice with a payment portal will show an invoice paid in full. Please help.

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Re: Disputed Charge

Hey there, @AndrewR686,


We're currently unable to delete a payment processed via QuickBooks Payments, to re-open the invoice I highly suggest contacting our Merchant Support team. They have tools that can pull up your account in a secure environment and remove it for you. They are available from Mondays through Fridays at 6 AM until 6 PM PT, and Saturdays at 6 AM to 3 PM PT. 


To reach them, please visit this link and proceed to QuickBooks Online Payments & Merchant Service Center section to get their most update contact info:

If you have other questions or concerns with QuickBooks, please leave a reply in the comment section. I want to make sure everything is all taken care of for you. Enjoy the rest of the week!

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