disputes

Hi there, petraco.

Thanks for contacting the Community for support. You've come to the right place for all things QuickBooks.

If you believe one of your customers is disputing a charge, keep an eye on your email associated with your Merchant Services account. This is where you'll receive notices about your account.

I've got an article for you that answers many questions about chargebacks. You can take a look at it here: https://quickbooks.intuit.com/community/Payments/Chargeback-FAQs/m-p/185426.

I wish you and your company continued success. Please let me know if you have any other questions.

Hi, this morning my bank account had shown that Intuit had withdrawn several thousand dollars from my account, without any email or information to me. I spent hours and hours, almost whole day today, to hear from Intuit that some person had disputed a charge which I think happened several months ago, but Intuit WITHOUT informing me or WITHOUT asking me, just withdrew several thousands dollars from account making my account negative. I still need to get some information from Intuit about this WITHDRAWL?

Hello @Johnkk,

I know how importing getting an email or detailed information regarding a charge on your account. It will save much of your time from contacting QuickBooks Support Team and instead focus on your business. 

There are times customers dispute charges they get for different reasons. Allow me to step in and share what I know about chargebacks in QuickBooks.

When a chargeback or retrieval request happens, we email notice to the email registered to your QuickBooks Payments. There are times that notifications from QuickBooks are marked as Spam or stored in the Junk folder.

I recommend checking this section of your email for the message. Also, it contains clear instructions on what to do next.

Since this issue involves reviewing the account and checking the charge, you'll need to continue working with our dedicated team. They'll be assisting you further with the deducted amount.

In case you need detailed steps on how to contact our Payments Team, visit this link: Handle chargebacks and retrieval requests for QuickBooks Payments.

For more information, as well as how to handle a disputed charge from customers, I recommend the following article: Handle chargebacks and retrieval requests for QuickBooks Payments.

Please know you're always welcome to leave a comment if you need anything else in this public space. The Community and I will be around to help you. 

Hi Thanks, I had checked my spam and other folders before contacting intuit which was a headache itself, anyway Intuit people told me they don't know anything about the withdrawal from my bank account, it was a surprise as I was told by intuit people, I am still waiting for email or some notification from Intuit, thanks again.  

  Disputes of service or for a bad service cannot be made after 60 days of purchase showed in the customer's statement, in my case this customer bought something from me about 10 months ago, but Intuit did not like to check with me about any thing, and the item sold was a dress; our sale receipt specifically mentions that clothes (given corona virus) cannot be accepted back, especially after such a long time?  but Intuit instead of checking with me about anything just took away several thousand dollars from my account and making it negative? very frustrating.