Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
belladeive
Level 1

Do online payments always take over two weeks to be deposited?

I accepted my first payments over Quickbooks, three transactions in total, and the status shows 'we're looking into This' and has been under that status since May 15.

1 Comment 1
Jeff_S
QuickBooks Team

Do online payments always take over two weeks to be deposited?

Online payments usually don't take more than two weeks to be deposited, Bella. The processing time depends on your deposit speed, and the funds will be deposited into your account within 5 business days.

 

If this is your first time processing online payments, the first payment can take longer while we set everything up. Once we set up everything, we'll deposit payments much faster.

 

We'll also notify you via email if there's an issue with the payment, providing the necessary steps and resolution. If you haven't received any notification, please get in touch with our Live Support for assistance.

 

To connect with our live support, here's how:

 

  1. Sign in to your QuickBooks Solopreneur account.
  2. Go to Help and choose the Search tab.
  3. In the search field, type in contact support.
  4. Click the Contact Us button.
  5. Choose a way to connect with us.
  6. Follow the on-screen steps.

 

If you want to find transactions and details about deposits and fees in the future, this article will be your guide: Find transactions, deposits, or fees in the Merchant Service Center.

 

f you need further assistance managing your QuickBooks payments, click the reply button. I'm always here to help.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us