Hey there, Ann. There are several reasons why your QuickBooks Payments are not going through.
For instance, your credit card or bank account is inactive or has incorrect information. Verifying that your account is active and its details are accurate in your merchant account can help.
Another thing to note is ensuring that the payment amount is valid and contains no errors, as the most common mistake is including a dollar ($) sign in the amount. Also, it's essential to verify that your card has sufficient funds to cover the entire payment. If the payment amount is too high, consider splitting it into smaller, partial payments.
On the other hand, if none of these factors apply and everything seems fine on your end, I recommend reaching out to our Merchant Support team for further assistance on why you're QB Payments fail.
This thread remains open for any additional QB payments process you have. The Community team is here to answer them.
