Does anyone know how to get the Bill Pay Online Widget back in dashboard?

Hey there, @Ranger77.

I appreciate you posting your first question here. I'm here to help you get the Bill Pay Online widget back in the dashboard.

It seems like you're having a browser issue. To rule this out, let's isolate this concern by performing the following browser troubleshooting steps.

Please know that the stored data in your browser’s history may cause some strange errors and can affect QuickBooks’ performance.

I'd recommend logging in to your QuickBooks Online account using an incognito or private browser: 

• • Mozilla Firefox: press CTRL + Shift + P
  • Internet Explorer: Press CTRL + Shift + P
  • Safari: press Command + Shift + N
  • Google Chrome, press CTRL + Shift +

If you're able to see the widget again, go back to your main browser to clear the cache of your regular web browsers. Otherwise, use anothe supported, up-to-date browser.

I've also added some of the relevant resources that can help you learn more about the QuickBooks Online Dashboard:

• Online Bill Pay dashboard widget
• An introduction to the home dashboard

Leave a post below if you have other concerns. I'll be happy to assist you more. 

Thank you for your thoughts Katherine!

I went the "incognito" route via Chrome and logged in that way.  It sent a text message code to my phone to make sure it was me.  I then was able to log into QB via Incognito (no cookies or cache), but I have the exact same issue.  No Bills info on my dashboard.  I also have the QB Online App on my pc which I use most of the time and that was where I first noticed the issue.

Its very strange.  I have an "Income" box on far left, "Expenses" box in the middle, and now I have a "Profit & Loss" box on the far right (where before I had a Bills box that I could click on to take me to all of my bills.  I also have a "Sales" box on the next row below "Income."  This is all in the "Business Overview" view.  The "Get things done" view is foreign to me and doesnt have Bills either.

Any other thoughts?  Thank you again for taking an interest in my issue!

Thanks for getting back to us here, @Ranger77.

I appreciate following the troubleshooting steps provided by my colleagues above. While we don't receive a similar report about the missing Bill Pay Widget, I recommend contacting our Customer Care Support. This way, we can create a ticket for you and investigate further.

Here's how to reach out:

1. In your home page, go to Help at the top.
2. Scroll down and tick Get help from a human.
3. Choose either Chat with us or Have us call you.

Additionally, here's a link you can browse in case you need help with other vendor tasks. It has topics with articles that'll guide you through process.

Feel free to reply to me anytime if you still have questions or concerns with bill payments. I'll be around to help. Take care and have a nice day ahead.