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Marselat13
Level 2

don't see unapplied vendor credits

Good day

I have created a bill payment for the company, and added all bills to pay. But In the right column I don't see unaplied vendor credits. Why? 

If I go to Vendor center, I see them (vendor credits) in the list.

thank you

Solved
Best answer March 08, 2021

Best Answers
KlentB
QuickBooks Team

don't see unapplied vendor credits

Thanks for keeping us updated, Marselat13.

 

I'll make sure that you can apply those vendor credits.

 

If you're paying using the Check or Expense option, you should be able to view the unapplied credits from the pop-up dialog on the right side. To isolate the issue, you can perform some basic troubleshooting steps. Unusual behaviors in the program are usually caused by the accumulated cache and cookies.

 

Start by accessing your QuickBooks account in a private/incognito window. This mode doesn't save the site data and your browsing history. Here's how to launch it:

 

  • Press CTRL + Shift + N for Google Chrome
  • Press Command + Shift + N for Safari
  • Press CTRL + Shift + P for Mozilla Firefox and Microsoft Edge

Once signed in, try creating the bill payment again. If you're able to apply the vendor credits, close the incognito window and then go back to the regular browser. Next, clear its cache to delete the stored junk files. You may also switch to other supported browser as an alternative.

 

In addition, it's recommended to use the Pay Bills option when closing the bill you've entered in QuickBooks. This is to ensure that the vendor balance decreases correctly. To learn more about this topic, you can visit this article: What is the difference between bills, checks, and expenses?

 

Lastly, here's a reference that you can read to help track all the money you've paid to a vendor for a particular date range: Run a report with vendor totals.

 

I'll be glad to assist you again if you need more help in managing your transaction. Our doors are always open for you.

View solution in original post

4 Comments
MariaSoledadG
QuickBooks Team

don't see unapplied vendor credits

Let's find out why you're unable see the unapplied vendor credit, Marselat13.

 

Generally, if you're using the Online Bill pay in QuickBooks Online (QBO), you'll need to go to the Vendor List to see the credit. To do this, you can follow the steps below.

  1. Click Expenses on the left menu.
  2. Go to the Vendors tab, then select the Vendor name.

For more information, you can check these articles: 

You can add and match online bank transactions after they are downloaded to your bank. 

 

Please let me know if there's anything else that you want us to help with your vendor transaction. As always, the Community is always here for further assistance.

Marselat13
Level 2

don't see unapplied vendor credits

Good day,

thank you ever so much for the reply,

 

my issues is - I see unapplied vendor credits in the Vendor Center , in the place you wrote me about. and I see their status "unapplied"

but when I create a bill payment and on the right side I see the list of bills,  I do not see there those unapplied Vendor credits. 

it this issues is just for one company.

what can I do? 

thank you

KlentB
QuickBooks Team

don't see unapplied vendor credits

Thanks for keeping us updated, Marselat13.

 

I'll make sure that you can apply those vendor credits.

 

If you're paying using the Check or Expense option, you should be able to view the unapplied credits from the pop-up dialog on the right side. To isolate the issue, you can perform some basic troubleshooting steps. Unusual behaviors in the program are usually caused by the accumulated cache and cookies.

 

Start by accessing your QuickBooks account in a private/incognito window. This mode doesn't save the site data and your browsing history. Here's how to launch it:

 

  • Press CTRL + Shift + N for Google Chrome
  • Press Command + Shift + N for Safari
  • Press CTRL + Shift + P for Mozilla Firefox and Microsoft Edge

Once signed in, try creating the bill payment again. If you're able to apply the vendor credits, close the incognito window and then go back to the regular browser. Next, clear its cache to delete the stored junk files. You may also switch to other supported browser as an alternative.

 

In addition, it's recommended to use the Pay Bills option when closing the bill you've entered in QuickBooks. This is to ensure that the vendor balance decreases correctly. To learn more about this topic, you can visit this article: What is the difference between bills, checks, and expenses?

 

Lastly, here's a reference that you can read to help track all the money you've paid to a vendor for a particular date range: Run a report with vendor totals.

 

I'll be glad to assist you again if you need more help in managing your transaction. Our doors are always open for you.

View solution in original post

Marselat13
Level 2

don't see unapplied vendor credits

thank you! 

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