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Level 1

Duplicate charges Sept 14 2020

How can I find out from Quickbooks if and when the duplicate charges from 9/14/2020 were reversed on my customer's credit card? I prefer not to have to put this back onto my customer by asking them to search through their statements.

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QuickBooks Team

Duplicate charges Sept 14 2020

Hey there, JM1265. 


Thanks for stopping by the Community, I'm happy to provide some clarity for you. I completely understand not wanting to bug your customer about it and having to make them go through their statements so what I would recommend is reaching out to our payments support team. They specialize in these kind of charges and will definitely be able to assist you. They will be able to look through your account with you in a private 1-on-1 setting and tell you exactly if the duplicate charge was reversed. To reach them, follow this link and fill out the info required. 


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