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A customer payment was entered twice and its in a closed year. How can I remove this duplicate payment? I thought creating a journal entry might work but to no avail.
Please help.
Thank you.
Thanks for posting in the Community, @sas00.
To remove the duplicate customer payment in a closed year, you need to sign in to QuickBooks Online (QBO) as the Master Admin (MA) to change the closing date. If you a password was set up when closing your books, you should be prompted for it when you edit transactions.
To change the closing date, here's how:
After that, you can now proceed with removing the duplicate customer payment.
For more insights about editing and closing books in QBO:
Please know that I'm a post away if you have any additional questions or issues. I'll be here to help. Enjoy the rest of the day!
Thank you for replying @FritzF, I figured out how to resolve.
I am using QBOA, and did not need to sign in as MA. I also was trying to prevent changing the #s from a closed year. I was not comfortable with your solution.
I’m so glad you found a solution @sas00!
If you have the time, would you be willing to share your it so that others who have a similar situation can benefit from your resolution?
Thanks so much for being part of the QuickBooks Community. We appreciate you.
@MonicaM3 sure I don't mind sharing. Should I post here in this chat thread?
You can post here or Direct Message me, whichever you are more comfortable with.
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