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Duplicate invoices

As I have said before, I invoice and receive payments on an industry specific site and then download to QBO every morning.  When I look at my Invoices and Received Payments report, there are multiple invoices for each customer on the chosen date.  These are exact duplicates.  If I modify one of them, the modification does not apply to another.  On average there are 2 per customer.  Can anyone explain what is happening, how I fix it, and how I avoid it in the future?  I have included a portion of the report to give you an idea of what I mean.  Thank you.

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Best answer 01-17-2019

Accepted Solutions
QuickBooks Team

Re: Duplicate invoices

Thank you for the taking time to reach out to us, sophie25.

 

I appreciate you for providing screenshot and details of your concern. Let's get this straightened out for you. 

 

Since you're using a third party application to download invoices and receive payments to QuickBooks Online (QBO), we recommend contacting them so they can help you look for ways on preventing these duplicates to happen in the future.

 

For now, you can manually delete those duplicate invoices in QBO. I'd be happy to walk you through the steps on how to delete a duplicate invoice.

 

Here's  how:

  1. Find and open the duplicate invoice.
  2. Click More at the bottom.
  3. Select Delete.
  4. Click Yes.

You can also check out this article to learn more about deleting invoices and other transactions: How to void or delete an invoice or other transactions.
 

If you have any other concerns, don't hesitate to let me know. I'm always here to help.

View solution in original post

1 Comment
QuickBooks Team

Re: Duplicate invoices

Thank you for the taking time to reach out to us, sophie25.

 

I appreciate you for providing screenshot and details of your concern. Let's get this straightened out for you. 

 

Since you're using a third party application to download invoices and receive payments to QuickBooks Online (QBO), we recommend contacting them so they can help you look for ways on preventing these duplicates to happen in the future.

 

For now, you can manually delete those duplicate invoices in QBO. I'd be happy to walk you through the steps on how to delete a duplicate invoice.

 

Here's  how:

  1. Find and open the duplicate invoice.
  2. Click More at the bottom.
  3. Select Delete.
  4. Click Yes.

You can also check out this article to learn more about deleting invoices and other transactions: How to void or delete an invoice or other transactions.
 

If you have any other concerns, don't hesitate to let me know. I'm always here to help.

View solution in original post

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