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Level 1

Edit recurring payments: error unable to load page

I am able to log in and go to manage account and see my payments, I cannot edit a payment or add a new one, also get the same error, Unable to load page, try again later.

 

Anyone else??

 

Thanks

Michelle

1 Comment
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QuickBooks Team

Edit recurring payments: error unable to load page

Hi there, @OrcaPoolsLLC.

 

Thanks for joining the Community. I’m here to lend a hand in making sure you’re able to edit or add recurring payments in QuickBooks Desktop (QBDT).

 

When the product exhibits unexpected behavior, we can perform some general troubleshooting to verify the cause of this problem. You start by logging into your Merchant Service Center account outside of QuickBooks. Doing so will determine if the problem has something to do with the software or the Merchant Service itself.

 

Here’s how:
1.    Sign in to your Merchant Service Center account.
2.    Click Processing Tools and then select Create a Recurring Charge.
3.    Select Create a Recurring Payment to set up a new charge or select Manage Recurring Payments to edit and manage your recurring charges.

 

For more information about recurring payments, refer to the video tutorials below: 
•    How to create recurring payments.
•    Manage Recurring Payments.

 

Should you be able to add or edit a recurring payment through the website, you may need to configure your firewall or security software to allow access of QuickBooks Payments inside QBDT. 

 

Here’s an article that will guide you through the process: Configure firewall or security software when using QuickBooks Payments.

 

These steps should allow you to edit or add recurring payments without a problem. If you have other questions in mind, don’t hesitate to leave a comment below. I’ll be here to keep helping. Enjoy your day!

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