I am having some difficulties with receiving an email notification from Intuit Payments alerting me that a payment was made to a specific invoice. It states a notification was sent to the person making the payment and the merchant. My admin changed the email address associated with the account but says they never received these email prior to this. Is there a certain setting that needs to checked off to receive these notifications? Possibly it was not turned on and that's why she never received them before? Please help, this is driving me crazy! :)
There are several things that could cause you to not receive notification emails from your QuickBooks Payments account. I'll assist you to check some of these potential causes.
If your email address is entered correctly, you'd want to make sure that your email is configured properly. Let's access your email and review your Spam and Junk folders to see if these notification are being routed to the wrong folder when they reach you.
To assure you're able to receive electronic correspondence from Intuit, you can add Intuit's email addresses to your contact list:
2. Send an email to any of the email addresses listed above. This will help your internet service or domain provider to recognize them as friendly contacts.
If the issue persists after completing the troubleshooting steps, you'll want to contact your IT person or domain providers. This way, they can assist you in turning off Sender ID filtering and conduct further research on what's causing you to not receive your email notifications from Intuit.
I'm including a few resources below which may come in handy for fixing this problem: