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Email notifications not being received when a customer pays

Using Quickbooks Online, we were receiving emails about payments being received when a customer payed an invoice. For about 3 months we have not received those notifications at all. I've searched the community database and I can't find a valid answer on how to fix this issue.

 

I've seen several others who have a similar issue and the tech replies with " Go to

https://merchantcenter.intuit.com/wapweblet/ims-mp-help/en/quark/svc_mp_email_alerts.html?

 

It states that you need to:

  1. Choose Account from the Online Service Center page.
  2. Select Settings & Alerts.
  3. In the Email Alerts section, choose Yes for each notification you've like to receive.
  4. Enter the email address where you'd like to receive this notifications. 
  5. Click on Save Changes"

Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

3 Comments
QuickBooks Team

Re: Email notifications not being received when a customer pays

Thanks for bringing this concern to my attention, @OmniTraining.

 

Allow me to provide some information about receiving email notifications for QuickBooks Payments.

 

Only the email address that is associated under the merchant account will be able to receive an email notification upon receiving payments in QuickBooks Online. For now, I'd suggest checking out the email attached on your Merchant Services Account to see if it's correct. 

 

Once verified and you're still not able to receive any notifications, I'd suggest reaching out to our Merchant Services Department. They have the tools to check on your account securely and determine the reason why you're unable to receive the email. 

 

This should get you back on track.

 

Please let me know if you have further questions with this concern. I'll be around to help you out. Have a good one.

Active Member

Re: Email notifications not being received when a customer pays

When a customer payment is 'disputed' we are not receiving any notifications. The only way I notice them if I happen to login to the mobile app and it shows a red error, or if I go to deposits, and notice the customer online payments are sitting there longer then they should.

QuickBooks Team

Re: Email notifications not being received when a customer pays

Hi there, @artd3.

 

I'd like to redirect you to the best support available so this gets addressed right away.

 

Have you checked the email associated in your Merchant Services account? If you haven't yet, I encourage double-checking it first.

 

If the email associated was correct, I suggest contacting our Merchant Services Team. This way, they can further check your account and investigate this matter.

 

You might also want to read these articles to know more about Online Payment:

 

Please let me know if you have any other questions. I'll be right here to answer them for you.