cancel
Showing results for 
Search instead for 
Did you mean: 
RR-AM
Level 2

Enter bill for vendor, click Pay Bill and QuickBooks shuts down

I have existing vendor, entered a new bill and when I click "Pay Bill", QuickBooks closes down - no error message - just closed.  I do not have this problem with any other vendor.  I have deleted and recreated the bill and the same thing.  I entered bill and paid via QB before without issue.  I have done backups and reopened and still have the issue.  I am perplexed on how to fix this.

Solved
Best answer February 05, 2020

Best Answers
RR-AM
Level 2

Enter bill for vendor, click Pay Bill and QuickBooks shuts down

I tried all the options and nothing fixed it.  I was able to get onto Chat  with support and after trying many things, what fixed my issue was creating a dummy vendor and then renaming the "issue" vendor the name of the dummy vendor and merging them.  Then I went into the "dummy" vendor and updated where necessary (changed name back to correct vendor name, address, acct #) and was then able to pay the bill.   Thanks for everyones help.

View solution in original post

4 Comments
SarahannC
Moderator

Enter bill for vendor, click Pay Bill and QuickBooks shuts down

I appreciate for sharing the detailed information about your concern here, RR-AM.

 

I wan to make sure that I'll be able to address your concern by providing you the right information. I've tried checking our records here and found out that there's no any open investigation related to your concern.

 

Now, we have troubleshooting steps that can help you fix the issue. It is called the Verify and Rebuild data in QuickBooks Desktop.

 

When things go like this, performing these troubleshooting steps will help us check data integrity issues. It could be that there are data issues to that particular vendor.

 

Let's identify data issues first by following these steps. 

  1. In your book, select Window from the main menu.
  2. Select Close All
  3. Choose File and select Utilities. then,select Verify Data.

 

Then, here's how to resolve data integrity issues in your book:

  1. Go to the File menu.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. QuickBooks will prompt you to create a backup copy, click OK.
  5. Follow the on-screen instructions to complete the backup. 
  6. Once the process is complete, click View issues.
  7. Close the QuickBooks Verify/Rebuild Results window.
  8. Close and open QuickBooks again to ensure all components are updated.

 

If you have other questions, just let me know anytime by adding a comment below. I'm here to help in case you need one. Take care!

RR-AM
Level 2

Enter bill for vendor, click Pay Bill and QuickBooks shuts down

I followed your first instructions to Verify the data and no issues found.  I believe that this step also occurs when I backup and have not received any issues since this began. 

Sarah Bl
QuickBooks Team

Enter bill for vendor, click Pay Bill and QuickBooks shuts down

Welcome back to the Community, @RR-AM.

 

Thank you for trying my colleague's @SarahnnC troubleshooting steps and providing an image of what is still being stated. There's another way to try and correct this issue, and that is Fixing errors with the QuickBooks Desktop Tool Hub. Here it will test what errors are occurring without being given one.

 

I also have an article on what you stated with it crashing right when trying to create a bill with no error message being thrown. You'll go to QuickBooks Desktop, Program Closes Unexpectedly.

 

I'm always here lending a helping hand so, please don't hesitate to reach back out for any more assistance on this issue if needed. Happy Hump Day!

RR-AM
Level 2

Enter bill for vendor, click Pay Bill and QuickBooks shuts down

I tried all the options and nothing fixed it.  I was able to get onto Chat  with support and after trying many things, what fixed my issue was creating a dummy vendor and then renaming the "issue" vendor the name of the dummy vendor and merging them.  Then I went into the "dummy" vendor and updated where necessary (changed name back to correct vendor name, address, acct #) and was then able to pay the bill.   Thanks for everyones help.

View solution in original post

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up