Entering a Reimbursement

I follow what the directions say but it doesn't show up in the pay bills.  I have tried this before with no luck.  Not sure what I am doing wrong.

I followed the directions and I get to the last part where you connect the 2 and it doesn't show up in pay bills.  What am I doing wrong please.

Thank you for getting back to us, @WearHaus.

I appreciate following the steps from the article provided by my colleague.

I'd really love to help you but I hope you can share more information about what you've done so far when connecting transactions in pay bills. This way, we can help you provide the right resolution of your concern.

Feel free to post again or comment below if you've got some time. Thank you.

I am attaching some pictures of what I did

Here is the second one

Hello there, WearHaus.

You'll have to make sure that the "From Account" used when you created the Deposit, is the Accounts Payable account.

Once done, let's review the vendor Credit created. Use expense account used from your original Bill. Which is you are choosing the correct account, based from the screenshot you provided. 

We can now link the deposit to the Bill Credit. 

1. From the Vendors menu, choose Pay Bills. 
2. Check the Deposit that matched the Vendor check amount. 
3. Select the Set Credit button and apply the Credit you created earlier. 
4. Then, click Done. 
5. Proceed to Pay Select Bills and then Done. 

I'll be around if you need more help. 

I am so very sorry as I must be dumb.  Here is where it is at.  Still can't connect.  

Hello there, @WearHaus,

Allow me to provide you with screenshots on the solution provided by my colleagues in this thread. 

Step 1: Make deposit.

Step 2: Create a bill credit.

Step 3: Link the deposit to the bill credit.

After following the steps above, you now have a credit on your vendor's account.

Should you need anything else, please let me know. I'm always around whenever you need assistance entering the reimbursement check. 

Those are great!  Except no credits show in pay bills.  Is there something that I need to turn on?  We have other credits from vendors and none of them show.  We have recently changed owners so we have a new QB.  There was never this problem in the old one.

I really appreciate your patience and help.