Expense account numbers

Hi there, @elemoi.

First, let's find the Cost of Goods Sold account from the Chart of Accounts. This way, we can identify if something is going on with your browser.

1. Go to the Gear icon and select Chart of Accounts.
2. Click the small Gear icon beside the Print icon.
3. Select Include inactive.
4. Look for "Cost of Goods Sold" in the search field.
5. Review if the account number is correct and see if it's inactive or deleted.

If everything is correct, your browser may have accumulated too much historical data that causes issues like this. Clearing browser caches can resolve it. Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once signed in, create a check and look for the Cost of Goods Sold account. If you're able to do so, let's clear the browser's cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

I'll be right here should you need further assistance in managing your accounts in QuickBooks Online. Have a good day!

It did not work.

It is the number sequence.  My Cost of Goods account # is 5000

 The next number is 5100 - COGS - Material cost

Then it is 5110

But instead of coming up like this , it shows 5000 first

but then the next account number is 5230.  It has bypassed all the # in the 51xx sequence.

It makes no sense. It was working fine and the next day it wasn't.  I didn't do anything, there were no updates.

Is there anything in the settings to set the way the numbers show up?

Thanks for doing the basic troubleshooting steps, elemoi.

I would think the same way if I couldn't see certain categories under a specific account number group.

Let me route you to the team that can better evaluate this with more tools. They can start with a screen-sharing session to gather more information on the issue.

Please follow the steps below to get in touch with our QBO Support:

1. Click Help in the upper right-hand corner.
2. Select the Search tab and click Contact Us.
3. In the description box, enter something Expense account numbers and click Continue 
4. Choose Get a callback or Chat.

Support Hours:

• Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
• Advanced, any time, any day

On the other hand, you can check out the main QuickBooks Support page to find quick references for QBO. You can also visit the Resource Center to find articles to help grow and manage your business.

Let me know if you have additional concerns with QuickBooks. I'll be available to lend a helping hand. Take care!