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Level 1

Forgot to check off I have authorization to process payment

I was processing ACH payments and forgot to check off the box that says I have authorization and would like to process this payment for several transactions. Does the payment still get processed and deposited? It says paid but not deposited?

QuickBooks Team

Forgot to check off I have authorization to process payment

Greetings, @sheilap.

Let me be the first to welcome you to the Community. I’m happy to provide an answer to your question about processing payments. 

Yes, the payment was processed and deposited. The status of the transaction shows as Paid (Not Deposited) because the funds went to the Undeposited Funds account. This could be the result in not selecting the option that authorizes payment processing.

Let’s move your QuickBooks Payments deposit to the right bank account. Here’s how:
1.    Go to the Plus icon at the top.
2.    Select Bank Deposit under Others column.
3.    On the Choose an account drop-down, select the bank account you wish to deposit the payments to.
4.    In the Received from, select the invoices by putting a check mark in the box.
5.    Click Save and close.



Once done, the status of the transactions should now show as Paid (Deposited). You can check out this article for your reference: Bank Deposits.

That should get you in the right direction. Please let me know how it goes. Leave a comment below if you have additional questions. I’ll be here to help. Take care and have a good one!

Level 1

Forgot to check off I have authorization to process payment

Hi there,
That's not what I'm referring to. Some of the payments are not showing up in the Manage payments screen (Gear icon, Account and Settings, Payments, Manage Account). How do I know if the payment was actually processed if it's not showing as pending in the Activity & Reports - Transactions screen?

Forgot to check off I have authorization to process payment

Thanks for keeping us posted, sheilap1.


I'm here to help you verify the status of your payments.


To verify if the credit card payment from your customer went through or not, you'll need to check it under Activity & Reports on your Merchant account. I'll guide you through how:

  1. Sign in to
  2. Under Activity & Reports, select Transactions.
  3. You'll see all your transactions and their status.

I'll leave you with an article that provides more information about accepting credit card payments in QuickBooks Online.

In case you need more help, I'd suggest getting in touch with our Merchant Services Team to help you check the status of your payments.

Drop me a reply if you have additional questions on how credit card payment works in QBO. I'm always here to help.

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