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kmudd
Level 1

Good morning, I am seeking help with credit card management and payments. I have tried for months to get support on this and can't. Support ticket 54165 open.

I have our credit card linked to QBO so that transactions come in and can be categorized. When we pay capital one it comes from out main checking account. The transaction appears in both places - but when i go to categorize it - the quickbooks balances never tabulate properly. Quickbooks support wont advise much they seem just as confused when i speak with them or unwilling to speak on the matter since it deals with accounts. I have tried to watch the recommended youtube videos for this topic but can't find an exact walkthrough that clears anything up for me. Any help would be appreciated. thank you!
1 Comment 1
ChristieAnn
QuickBooks Team

Good morning, I am seeking help with credit card management and payments. I have tried for months to get support on this and can't. Support ticket 54165 open.

Hi there, kmudd.

 

Welcome back to the QuickBooks Community. I appreciate you for performing some actions to fix the issue. The ticket 54165 you've provided is an INV that our product engineers were working and now the issue was tagged as closed. With this, I'll share details on how QuickBooks balances work and troubleshooting steps to ensure it calculates properly.

 

The QuickBooks balance is the total balance of all bank transactions that you’ve added or matched to QuickBooks. While the data on the Bank balance depends on the added or matched transactions, and what your financial institution shares with us. There are the following factors that cause both balances to be off. These are:

 

  • Outstanding transactions
  • New transactions for a connected account
  • Duplicate transactions
  • Edited or deleted transactions
  • Credit card (liability) account

 

Depending on the factor that’s mentioned above, the steps to fix the issue will vary depending on what’s causing the discrepancy. Let’s review the opening balance and compare the amount to your real-life account. Sometimes the opening balance doesn't include transactions that were still pending when you made the account. To see the detailed steps on how to perform the process, you can click this article: Fix issues for accounts you've reconciled in the past in QuickBooks Online. This also provides another instruction to continue resolving the issue.

 

I'm also adding an article that will guide you on how to resolve beginning balance issues. It also contains a video for visual reference as well as a link to help you match and categorize entries: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

 

Reach out to me if you need further assistance with any of these details I’ll be right here to help and make sure you’re taken care of. Have a good one.

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