cancel
Showing results for 
Search instead for 
Did you mean: 
info1405
Level 1

Good morning, I have 3 credit card payments i processed last week and they have a not saying "WITHhELD"

What is withheld means a payment
3 Comments 3
SashaMC
Moderator

Good morning, I have 3 credit card payments i processed last week and they have a not saying "WITHhELD"

Thank you for reaching out to the QuickBooks Community, info1405. When there is a Withheld note, the payment is on hold, and we are reviewing it. If there is a problem, an email would have been sent with instructions on how to get this matter resolved. You can refer to this article to see why your funds may be on hold. However, I recommend that you contact our Payment team to review your account and get an update. Here's how to get in touch with us:

  1. Log into your QuickBooks Account.
  2. Click Help (?) at the top right.
  3. Please enter a brief description of the issue and select Let's Talk.
  4. Use the Start a chat or the Callback feature option to connect with an agent.

Please let me know how this goes and if you need additional assistance with processing payments. My team and I will be here to help the best way we can. Take care and be safe!

AthensTek
Level 1

Good morning, I have 3 credit card payments i processed last week and they have a not saying "WITHhELD"

Hello,

 

While I appreciate the standard response and I know there is absolutely nothing you can do about this situation, I have not received a solid reason for three consecutive credit card payments being withheld. I have used the Online Chat numerous times and they cant even give me a reason. So, I'm finished with Quickbooks.

ZackE
QuickBooks Team

Good morning, I have 3 credit card payments i processed last week and they have a not saying "WITHhELD"

Thanks for following up with the Community, AthensTek.
 

If this is your first set of transactions processed through the QuickBooks Payments account, your funds will be held for 5 business days. This includes any other batches you submit during these timeframes. If Intuit's in need of anything during or after this review, you'll receive an email. I'd recommend keeping an eye on your inbox for any communications about funds on hold reviews.
 

In the event this isn't your first set of transactions, the withheld status can mean that our Risk Management team's holding your funds and conducting a review on them or there was a rejected deposit attempt with your bank. If a reject occurs, our deposit attempt will be returned to your account, placed on hold with our Collections team, and we'll notify you by email of what's taken place/what needs to be done to fix the issue. Be sure to get in touch with them after resolving reject issues with your bank, this way an agent can lift the hold on your account and put in a request to send the deposit again.
 

If it's a Risk review, these can happen for a number of reasons. Here's a few primary causes:

  • Security concerns with one or more transactions in the deposit.
  • The deposit exceeds a predefined account threshold (approved monthly volume or average individual charge).
  • Excessive chargebacks


With all Risk reviews, there's emails sent detailing what you need to do to help our team complete their review.
 

I can see you're saying that you've already reached out to our Customer Care team; however, I'd recommend getting in touch with them again. They'll be able to pull up your account in a secure environment, conduct further research with you, and go over what's happening/what needs to be done. You can use the detailed steps from SashaMC's post to get in touch with them. Be sure to review their support hours so you'll know when agents are available.
 

I've included a couple detailed resources about working with funds on hold scenarios that may come in handy moving forward:


I'll be here to help if there's any questions. Have an awesome Friday!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us