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Zenga Marine
Level 1


First two GoPay transactions processed on mobile with swipe and signature and arrived at the bank account provided.

Third payment processed in the same way and issued receipt but funds have not reached bank account after seven days since transaction completed.

No record of any transactions at all, in Intuit QB online payments account, despite carrying the same destination account number.  Search for transactions results in 'no record found'.

How do I rectify this disconnect?

How do I trace funds that have been charged but not deposited?

Is there a customer service available for GoPay issues?

best Vince - Zenga Marine

1 Comment
QuickBooks Team


Hello there, Vince. 


I recommend reaching out to our Merchant Services Team to look into these undeposited funds. They also have the tools to look into your account and trace these transactions. 


You can always reach out to the Community if you have other questions. 

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