Connect with and learn from others in the QuickBooks Community.
Can QB Online send a notification to our customer when their recurring ACH payment fails?
Hello there, @julamie.
I'm glad you've reached out to us. I'm here to help and provide some insights about ACH Declined in QuickBooks Online (QBO).
For now, only the business owners will receive a declined message on the homepage of QBO when the final attempt for the ACH is declined. In addition, they
will also receive and email notifying them of the declined ACH payment.
I can see how this feature would be helpful for you, I recommend sending feedback directly to our product developers for consideration in future update.
Here's how to send feedback:
For additional reference, you can check this article: Handle rejected or failed ACH payments from customers or vendors.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.