I had a customer Purchase merchandise and services on 2/24/20 for $1373.88
They Disputed the charges, and on 3/9/20 and $1398.88 was withdrawn from my account.
They repaid with 2 visa payments 3/16/20. For $1243.00 and 3/19/20 for $150.88. = $1393.88 total both received in Receive Payment. Yes that is correct there is a $5 difference in the totals because my clerk misread the amount. I would like to attribute that to over/short or whatever is easiest.
So now I have
1. A big red $1373.88 "needs attention on my QB dashboard.
2. -$1393.99 unapplied on the customers account.
3. No Entry in my bank register account for the $1398.88 charge back.
How do I make all of this come together and show what actually happened? And clear the red attention banner?