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Maria Jesus
Level 1

Having trouble sign in my account

 
3 Comments 3
JanyRoseB
QuickBooks Team

Having trouble sign in my account

Hello there, @Maria Jesus.

 

I'm glad you've reached out to the QuickBooks Community. I'm here to help ensure you're able to sign in to your account successfully. 

 

Your log in issues may be due to security enhancements we have made that is why you're having trouble signing in. To resolve this issue, let's update your account to a new Intuit account with enhanced security. 

 

Here's how:

  1. Go to https://iop.intuit.com/login/aclogin.jsp.
  2. Follow the on-screen prompts to convert your account.
  3. Log in through your normal sign-in page. We recommend https://iop.intuit.com/login/login2.jsp

Please let me know how it goes. I'm just a post away if you have any other questions. Have a good day. 

hen1
Level 1

Having trouble sign in my account

Hi,

 

I cannot seem to login in to my account. I am typing the correct user name ie [email address removed] and the correct password but it keeps coming back oops something seems to be wrong. Please help.

BettyJaneB
QuickBooks Team

Having trouble sign in my account

It's my priority that you'll be able to log into your account, @hen1.

 

Let's try accessing your account using a private browser. This is a good start to isolate the issue since there hasn't been any similar cases reported.

 

In situations like this, it's recommended to try the browser troubleshooting. At times, the stored data can cause some odd errors and simply needs to be cleared from the browser. For additional information on this and steps for supported browsers, please visit the following link: How Do I Clear My Browser Cache And Temporary Internet files?

 

However, if you're using Google Chrome, you can try updating or resetting it to refresh its connection.

 

To update Chrome:

  1. Click the three dots.
  2. Select on Help
  3. Click on About Google Chrome.
  4. Then install all updates.

To reset Chrome:

  1. Click the three dots.
  2. Select on Settings.
  3. Click Advanced at the bottom.
  4. Then, Restore settings to their original defaults.

If doing this process doesn't make a difference, It'd be best to reach out to our Customer Care Team. They have the tools to further verify the issue and open an investigation if necessary.

 

Additionally, I'm including here some articles that contains information about the browsers that works best with QuickBooks Online:

In the event that you should have questions about this or need anything else, you can find me here. Have a pleasant day ahead!

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