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7sevenwholesalellc
Level 1

Hello I have one payment didn’t deposited to my account 3068.94

 
1 Comment 1
jenop2
QuickBooks Team

Hello I have one payment didn’t deposited to my account 3068.94

There are a couple of details to check to ensure the customer payment is deposited in your account, 7sevenwholesalellc. Allow me to share them with you.

 

Before that, can you also let us know when the payments were processed? Please be aware that deposit speeds may vary depending on the product or type of payment your customer is using.

 

Aside from that, the process may take longer while the system prepares to set up your account, especially if it's the first set of payments. It can take five business days for the first few batch of transactions. After that, we'll send an email notification once everything is ready to keep you moving forward.

 

Once everything is set up, the process will be faster so the amounts will show on your checking account within the specified period. Let me share this article that talks about this in detail: Find out when QuickBooks Payments deposits customer payments.

 

You can also log into your QBO account to check your current deposit speed. Here's how:

 

  1. Go to Gear or Settings icon, then choose Accounts and Settings.
  2. Proceed to the Payments tab.
  3. Review the Deposit Speed section.

 

deposit speed.png

 

Aside from that, you can also go to your Merchant Services account and check the status of the deposit from there. Here's how:

 

  1. Sign in to the Merchant Service Center.
  2. Click the drop-down list beside Activities & Reports and select Transactions.
  3. Choose the date range in the Dates field.
  4. Click Show advanced options, then type in the amount in the Minimum amount and Maximum amount fields.
  5. Click Search.

 

merchant center.png

 

For a more comprehensive overview of the deposit schedule and process, I recommend checking out this article: Find Out When QuickBooks Payments Deposits Customer Payments.

 

Let me also share these articles for additional details about receiving online payments: 

 

 

Remember, our support doesn't end here. If you have additional questions about using the payments feature and QBO in general, please don't hesitate to reach out. You can either reply directly to this message or create a new post in the Community.

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