Hi there, Trivino.
I appreciate the effort you put into contacting our live support team regarding the funds on hold. Let me provide some details about this matter and suggest a way to resolve it.
When payments are on hold, you will receive an email outlining the necessary steps, typically requesting more information to complete the review. Our dedicated team will address this within two business days. If funds are withheld beyond this period, you can re-contact our Merchant Support Team for further assistance.
The process may require you to provide your confidential information. To protect your privacy, it's best to contact them directly. You can do so by following these steps within your company file:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Type in your reason for contacting us in the What can we help you with? box and click Continue.
- From the options, select either Chat with us to start a conversation or Receive a Callback to get a spot in line and call you back.
Please take note of their support hours and contact them at your convenience. For more details on how to reach our live support team, refer to the following article: Get help with QuickBooks products and services.
Furthermore, you can always check this article for more information about the funding timeline for first-time and experienced users: Find out when QuickBooks Payments deposits customer payments.
Moreover, your monthly statements will be available in the merchant service center. Therefore, you can view or download up to 24 months of them from the website: View and download statements in the Merchant Service Center.
Feel free to comment below if you have additional questions about your funds, Trivino. I'm always here to help. Take care!
