Hello there, @reynoldselectric_ac,
Let's log in to the QuickBooks Payments portal via web and view the status from there. This way, you'll be able to determine which user can actively use mobile payments to process transactions.
These are the list of user status possibilities and their meaning:
You can also set the Mobile Payments app to notify you whenever once of the reps processes a payment on their mobile phone. Let me show you how:
Should you need anything else with your QuickBooks GoPayment users, please let me know. I'd be glad to help.