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wendy117
Level 1

How can I edit QTY on invoices? I was able before but as of yesterday the system wont let me.

As of March 25, I am not able to go back to old invoices and update QTY or pricing.

1 Comment 1
KayePe
QuickBooks Team

How can I edit QTY on invoices? I was able before but as of yesterday the system wont let me.

I can assist with adjusting the quantity and pricing of your created invoices in QuickBooks Online (QBO), Wendy. Here are the step-by-step troubleshooting instructions to make these edits smoothly.


Your dedication to managing customer invoices well is admirable. Typically, you can access and edit old invoices through the Sales menu. However, since you experienced issues modifying it, please note that a full browser's cache can lead to problems with your QBO account. To enhance your computer's performance and free up storage space, I suggest using QBO in a private or incognito browsing mode, ensuring smoother and uninterrupted work.


See these keyboard shortcuts to open a private window:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

Once you start a new session, log into your QBO account and attempt modifications to older invoices. If it works, clear your browser's cache to enhance performance and reduce technical problems. Exploring different devices or supported browsers can also be beneficial.
Additionally, you can customize your invoices to align with your brand identity, emphasize particular details, and create a professional appearance for customers.


Navigating financial records can be complex, but our QuickBooks Live Expert Assisted team is here. They will guide you through the essential dashboards and reports for better business insights.


We are here in the Community with the sole purpose of supporting your business endeavors through our platform, Wendy. Please don't hesitate to reach out if you have any further questions or need additional assistance managing invoices or other QBO concerns.

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