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carol73
Level 1

How do disputed transactions work? My client A/R shows as paid but the deposit was disputed and never reached my bank.

I have a disputed deposit (via Pay Now button) and it does not appear this money ever made it to my bank account due to the dispute. However, QB reflect the payment as received against my customer A/R. The money is in undeposited funds and has never cleared via deposit. I believe I need to adjust my customer balance against undeposited funds to show both correctly. Has anyone experienced this? Thank you!
1 Comment 1
BettyJaneB
QuickBooks Team

How do disputed transactions work? My client A/R shows as paid but the deposit was disputed and never reached my bank.

Let me help you get this disputed transaction concern sorted out, @carol73.

 

You can void the payment that's showing up in QuickBooks Online to clear the amount from your undeposited fund's account. This is to ensure that your records in the system are accurate since the amount didn't appear in your bank account.

 

To void the payment:

  1. Click on Sales at the left pane.
  2. Refer to the Invoices tab.
  3. Look for the invoice and choose on Void from the drop-down arrow beside Print.
  4. Select on Yes

After that, I suggest contacting our Merchant Services Support team to verify if the payment went out on their end. 

 

Here's how to reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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I'd also like to share this reference that you can read through about processing payments in QBO in case you need it in the future: Learn how to process credit cards and eChecks in the Merchant Service Center.

 

Should you need anything else about this or with QuickBooks, let me know. I'll make sure you're all set. Have a nice day!

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