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Level 1

How do I add an email to receive payment notifications?

Hello,

 

I currently get email notifications every time a customer makes a payment online from quickbooks payments (quickbooks at notification intuit). The owner of the company also wants to receive these emails. Is it possible to add an additional email address? If so how do I do this? I am having a lot of trouble finding answers and where the information is located. Thanks in advance for your help!

8 Comments
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Moderator

How do I add an email to receive payment notifications?

Hey there, @stephanie09.

 

We're happy to have you in the Community. I'm here to help you get the owner set up to receive email notifications for payments.

 

Here's how:

  1. Log in to your Merchant Service Center.
  2. Below Account, choose Settings & Alerts.
  3. Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section.
  4. Enter the owner's email address. Separate additional emails with semi-colons.
  5. Click Save Changes.

The owner will now receive emails when customers pay them.

 

Keep me updated and let me know if you have any other QuickBooks questions by leaving a reply. Have a great day!

Highlighted
Level 1

How do I add an email to receive payment notifications?

That is not an option. This is what I see when I go to settings & alerts. I have added a screenshot.

Highlighted
Moderator

How do I add an email to receive payment notifications?

Hey there, @stephanie09.

 

Thanks for updating me and providing the screenshot. You may not see the option if you aren't listed as the primary contact for the Merchant account. The primary is most likely the owner in this case, so I'd have them try to log in and follow the steps I've provided.

 

Keep me updated and let me know if you have any other QuickBooks questions. Have a great day!

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Level 1

How do I add an email to receive payment notifications?

Thanks for your response.  However, I am not seeing any option to add an individual email address to receive notifications of payment.  I am the person that set up the account.  And I have full admin privileges.  What do you recommend?  Thanks, Richard

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QuickBooks Team

How do I add an email to receive payment notifications?

Thank you for getting back with me about adding an email for the payment notification, @richard257

 

Currently, the option to change or assign specific email notifications in the Merchant Center isn't available. All notifications will be sent to the email address entered on the Contact Information section.

 

However, if you need to update your account information, let me walk you through how to do it:

  1. Sign in to the Merchant Service Center.
  2. Click the Account tab.
  3. Select Account Profile.
  4. Go to the Contact Information section, then click Edit.
  5. Change the email address then click Save

With this being said, we've made enhancements on how to manage alerts in QuickBooks Payments. With the recent changes, you'll now start getting notifications to the email address associated with your account.

 

I'm going to submit feedback to our Product Development Team about bringing in a feature that will allow multiple emails for notifications. To stay current on all the product updates and announcements made by our Product Development Team, you can visit our blogs.

 

Here are the links for your reference: 

Let me know if you have additional questions or concerns. I'm always here to help in any way I can. Have a great rest of your week.

Highlighted
Level 1

How do I add an email to receive payment notifications?

Thank you for your quick follow-up.  I am hopeful that the developers make the multiple email notification available soon.  

Highlighted
Level 1

How do I add an email to receive payment notifications?

I currently would also like to have payment notifications go to multiple emails. 

Hopefully this will be a new feature soon.

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Level 2

How do I add an email to receive payment notifications?

Glad I found this post. All the other posts I've being seeing in my searches said this was possible, but I thought I was crazy because I was not seeing the option. I really, really hope this feature is added soon! 

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