just using the edit feature does not work for me. credit card number was not attainable. instructions told me to deactivate the online services first. That opened the card number to be changed. But, when i try to reactivate it, and it is asking for the account ID name, I enter it, and it comes back with an erro saying my Federal EIN number is invalid, and after hitting 'ok' on that window, the name entered blanks out, and then it says I entered an invalid ID name for the account. If I enter the EIN number, then it pops up saying I need to fill in all the fields in the 'online services tab', which does not exist. This is premier 2017
Hello there, @WmBros.
You're correct that you need to deactivate online services when changing the credit card number.
The credentials you entered may be incorrect, and that's why you're getting an error when reactivating the account. You need to enter your online banking ID, not an EIN.
I suggest verifying the credentials from your financial institution (FI). This is to ensure the current information will be pulled from the bank server when you re-setup the account.
Once verified, please follow the steps outlined in this article on how to enter bank account information: Set up an account for Bank Feeds. Then, select which connection method currently offered by your FI.
Keep me posted on how this goes and I'll get back to you.
Thanks for joining in this thread, Jeffrey16.
You can change the credit card information through the Account/Billing Information page. Below are the steps to complete the process.
Also, you could use our Customer Account Management Portal Site or CAMPS. Just like the QuickBooks Account page, you can also access your credit card credentials through this site to update your billing information.
You can get more details about this process in the following resources below:
Don't hesitate to ping me out if you have any other QuickBooks questions. I'm always here to lend a hand. Have a good one.