Welcome to the Community, apexmanager.
You can cancel a QuickBooks Payments subscription anytime you'd like.
I'll guide you through how it's done:
Once your request is processed, you'll receive a confirmation email from Intuit within one business day. After cancellation, you can access the Merchant Service Center to view or download reports, statements, and tax forms for up to 12 months.
Here's a helpful article that contains more information about cancelling merchant accounts: Cancel QuickBooks Payments
Please don't hesitate to reach out if there's any additional questions. That's what I'm here for. Have a great day!
Hi there, HC22.
You can log out, then log back in to switch to a different user. Although, you mentioned that you can click on Close account which means you're already logged in as the admin. Here's an article on how to verify the type of access that you're using: Change User Roles for QuickBooks Payments.
A possible browser issue might have caused the Close account button to be unresponsive. You can switch to an incognito browsing session or use a different one. Here's how to open an incognito session:
Once done, log back in and check if you can already cancel the account. If you're able to do that, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.
Aside from that, you can also unlink your Merchant account directly from QuickBooks Online. Here's how:
After canceling your account, You can still sign into the Merchant Services Center for up to 12 months. That means you have one full year to view and download your reports, statements, and tax forms.
As always, don't hesitate to reach out to us again if you need anything else. We'll make sure everything is sorted out.
I appreciate you for letting us know about the result. I'm here to help you get in touch with our QuickBooks Payments Team so you can disable the account successfully.
Users with an admin level of access can cancel a Payments account. If you're unsure of your access type, you can ask the admin to check it on your behalf.
The admin can click the Account drop-down and select the Users option to view the list. In case there's a need to change a user's role, here are the steps:
If you're unable to make it inactive using the correct access, contact our QuickBooks Payments Team. They can securely check your account and further help you with the subscription cancellation.
Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday). Here's how:
For additional reference, I've attached a link you can use about 4 levels of user access in QuickBooks Payments: Change user roles for QuickBooks Payments.
Drop me a comment below if you have any other concerns about the QuickBooks Payments subscription. I'll be happy to help you some more.