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Bennie1
Level 1

How do I receive a payment when funds deducted for a chargeback?

I have a 'receiving customer payment' problem. The customer is making a payment for Invoice 002 for $100. They had a $20 problem with product received on Invoice 001 and reduced their payment to $80 with documentation of the chargeback. QuickBooks desktop 2020 will not let me receive the payment as it is out of balance. 

I issued a credit of $20 that I applied to Invoice 001, I tried a negative payment on Invoice 001. Other than shorting the payment for Invoice 002, how do I receive the payment to reflect what actually happened and not just discount Invoice 002 by $20?

Solved
Best answer May 14, 2020

Best Answers
Ryan_M
QuickBooks Team

How do I receive a payment when funds deducted for a chargeback?

Hi @Bennie1,

 

Allow me to clear things up for you.

 

There isn't a need to apply the credit to inv.001 since you stated that it's already paid in full. You'll have to apply it to inv.002 since the customer paid you $80. Along with the $20 credit, the inv.002 will come up as paid in full as well. 

 

In case you need to transfer a customer credit to a different job, see this article: Transfer customer credit from one job to another. Be advised, you'll have to log in as a user with access to the Chart of Accounts for you to complete the steps provided.

 

You're always welcome to post a reply in the comments below, in case you need further assistance. I'll get back to you.

View solution in original post

7 Comments 7
GraceC
QuickBooks Team

How do I receive a payment when funds deducted for a chargeback?

Hello there, @Bennie1.

 

You'll have to create a credit for $20, then apply it to the invoice 001 with the $80 payment.

 

Here's how:

  1. Click the Customers menu.
  2. Choose to Create Credit Memo.
  3. Select the name of the Customer: Job.
  4. Enter the credit memo details.
  5. Click Save and Close.

I've got here an article to know more about credit memo: Give your customer credit or refund in QuickBooks Desktop for Windows.

 

You can visit our help articles in case you need tips and related articles in the future.

 

Please let me know if you have further questions. I've got your back. Have a good one!

Bennie1
Level 1

How do I receive a payment when funds deducted for a chargeback?

I've entered a credit for Invoice 001. The payment I received was for Invoice 002 but they short-paid on that invoice to use their credit from Invoice 001. 

Bennie1
Level 1

How do I receive a payment when funds deducted for a chargeback?

Payment for Inv.001 was previously received. I created a credit  for Inv.001 after receiving the full payment for Inv.001. They have shorted payment Inv.002 to use the credit. 

Ashley H
QuickBooks Team

How do I receive a payment when funds deducted for a chargeback?

Thanks for the response, @Bennie1.

 

Once you've created a Credit Memo for the Customer, then you'd apply it to the Invoice 001 with the $80 payment. This is a way to show that the Credit is from the first Invoice. You can refer to my colleague's @GraceC post to properly record this transaction. In the article that she provided, I'd recommend following Option 3.

 

If you need further assistance, please don't hesitate and reach back out to me! Have a great day.

 

 

 

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Bennie1
Level 1

How do I receive a payment when funds deducted for a chargeback?

Hi Ashley,

 

Full payment had already been received for Inv.001. A credit, Cr.001, was created and applied to Inv.001 after the full payment was received.  Once the full payment has been made, I can no longer apply the credit to Inv.001 in "Receive Payments" page. They deducted Cr.001 from the payment they made for Inv.002.

 

I don't want to reduce the original price of Inv.001 by Cr.001 (this should then leave the customer with an overpayment that I could apply to a future invoice including Inv.002) as it messes with the Cost of Goods on our end. We ultimately charge Cr.001 back to the producer. 

Ryan_M
QuickBooks Team

How do I receive a payment when funds deducted for a chargeback?

Hi @Bennie1,

 

Allow me to clear things up for you.

 

There isn't a need to apply the credit to inv.001 since you stated that it's already paid in full. You'll have to apply it to inv.002 since the customer paid you $80. Along with the $20 credit, the inv.002 will come up as paid in full as well. 

 

In case you need to transfer a customer credit to a different job, see this article: Transfer customer credit from one job to another. Be advised, you'll have to log in as a user with access to the Chart of Accounts for you to complete the steps provided.

 

You're always welcome to post a reply in the comments below, in case you need further assistance. I'll get back to you.

View solution in original post

Bennie1
Level 1

How do I receive a payment when funds deducted for a chargeback?

Hi Ryan,

 

My concern was that applying the credit to Inv.002 was going to change Inv.002. I see now that QB will let you cross -apply a credit without altering the invoice being paid. 

 

Thank you to everyone for their responses.  

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