How do we handle a "PayPal payment you received has been reversed"?

radar · ‎January 04, 2019

Hello!

We are a small nonprofit. On December 25th, we received a $3 donation via PayPal (yes, $3). We entered the donation in QB Online.

Today, we received an email notifying us that the donation has been reversed, the transaction date is today, Jan 4th. (again, this is for $3...) I looked in our PayPal account, and everything has been reflected there. The email was, "PayPal payment you received has been reversed".

How do we handle this in QB Online? I tried to enter a negative sales receipt, but it doesn't allow that. It doesn't help that the reversal happened after the end of the calendar year.

Thank you.

JonpriL · ‎January 04, 2019

Greetings, @radar!

It'll be my pleasure to help you handle a reversed payments.

You'll have the option to Delete or Void manually the deposited transaction.

Here's how:

Open the transaction.
Go to the More option.
Choose Delete.
Click Yes to confirm.

Here's a screenshot you can check for visual reference.

Feel free to read this article about deleting transactions: How to Void or Delete an Invoice or Other Transactions?

Please know that we're always here to help you with your other concerns. Have a wonderful day!

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