cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous
Not applicable

How do you get QBO to respond to a request for support? Have been trying all day and nobody at QBO seems to be bothered. Phone, callback, email. Nada.

 
7 Comments
David-212915
QuickBooks Team

How do you get QBO to respond to a request for support? Have been trying all day and nobody at QBO seems to be bothered. Phone, callback, email. Nada.

Welcome to the Community, @Anonymous. I'm here to ensure that you get the help you need. 

 

Just to clarify, have you reached out to support using the Help option within QuickBooks Online? If so, you should have received assistance as there currently isn't an expected wait time for messaging and an estimated 5-minute wait for callbacks. 

 

Additionally, could you let me know which region you're located in? 

 

Please know that you're also more than welcome to post your question in the Community. However, please refrain from providing account or financially sensitive information as this is a public forum.

 

I'll be waiting on standby for your response. Cheering you to continued prosperity. 

Anonymous
Not applicable

How do you get QBO to respond to a request for support? Have been trying all day and nobody at QBO seems to be bothered. Phone, callback, email. Nada.

Hi Dave

 

I have tried every method. I even have a case number which is not recognised!  [removed].

Please could you ask someone from QBO to ring me to complete the process of transitioning me to the correct region.  I was speaking to a Brittany on Friday.

I have been unable to carry out any accounting functions today - so you can understand my frustration

Data has been downloaded from QBO to desktop.  And now waiting for assistance to export from Desktop back to Online.  

Please let me know if you need my contact number.

 

Jane

Anonymous
Not applicable

How do you get QBO to respond to a request for support? Have been trying all day and nobody at QBO seems to be bothered. Phone, callback, email. Nada.

Dear Dave

 

I have tried every method today.  I even have a case number which does not seem to be recognised. [removed].

Changing QBO to the correct region.

On Friday started the process with Brittany.

Currently unable to carry out any finance activities as cannot use QBO.  So you can understand my frustration.

QBO has been downloaded.  Now need to complete the process to desktop and then back to QBO (correct region).

Please can you have someone contact me.

Let me know if you need my contact number.

Jane

Anonymous
Not applicable

How do you get QBO to respond to a request for support? Have been trying all day and nobody at QBO seems to be bothered. Phone, callback, email. Nada.

My region was USA but transitioning to British Virgin Islands

David-212915
QuickBooks Team

How do you get QBO to respond to a request for support? Have been trying all day and nobody at QBO seems to be bothered. Phone, callback, email. Nada.

Thanks for providing that clarification, @Anonymous. 

 

I want to ensure that you receive the assistance you need. It appears that agents tried calling you back, but were unable to reach you. In this instance, I'd recommend requesting another call back from within QuickBooks Online. 

 

I realize that you want to get past this step and back to business as soon as possible. This will be the fastest course for resolution.

 

Should you have any issues with receiving this call back, please let me know. 

Anonymous
Not applicable

How do you get QBO to respond to a request for support? Have been trying all day and nobody at QBO seems to be bothered. Phone, callback, email. Nada.

I have had my phone by me all day and I can categorically say they did not call it.

They also have the office number - and they did not call that.

I have requested two callbacks and nothing happened.

So for the second time today I have had to call Intuit and go through the turgid pain of responding to an automated system.

After 30 minutes I have been connected.  And now on hold whilst they try and work out what is going on.  Call currently at 45 minutes with no progress made.

For some reason my case was closed - WHY?!!! Work is not complete and I have been left unable to do any accounts work today.

 

David-212915
QuickBooks Team

How do you get QBO to respond to a request for support? Have been trying all day and nobody at QBO seems to be bothered. Phone, callback, email. Nada.

It's nice to hear that you've reached a Phone Support agent, @Anonymous. 

 

Your time is valuable and I'm sure there are things that you'd rather be doing than waiting on a phone call. I've gone ahead and submitted feedback based on this interaction of not receiving a callback and the case being closed.

 

If I can be of additional assistance, please let me know. Hope you have a good rest of your day. 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up