Thanks for joining the Community. I'm here to get you pointed in the right direction for determining the status of the transaction paid by your customer.
Generally, funds will reach the deposit bank account within 1-5 business days of the transaction. The waiting period can vary due to several reasons, such as the time of day that the transaction was processed and the amount of time that a financial institution requires to verify electronic deposits. The following article contains further insight on this: How Long Does It Take for Funds to Reach My Bank Account?.
In order to review specific information about the transaction, it would be necessary to pull up your account which requires the sharing of sensitive information and this is a public forum. I recommend contacting Merchant Services Phone Support as this is the best team to review this transaction and can pull up your account in a secure environment. You can find their contact information at the following link: Contact Payments.
I'm only a post away if I can be of additional assistance. Take care.