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Lenka
Level 1

How to apply credit memo in the amount of -500 to customer invoice in the amount of 700?

Hello guys,

how do I apply a credit memo in the amount of -500 to a customer invoice issued in the amount of 700? I have a customer with higher amount of invoices and I would like to keep a track of the actual amounts payable by them after partial credit memos are deducted.

I cannot do this through the "Receive payment" icon as I am asked for the "Amount received" value. There is no amount received. This is just internal operation.

Many thanks for your advice!

Solved
Best answer February 28, 2019

Best Answers
Catherine_B
QuickBooks Team

How to apply credit memo in the amount of -500 to customer invoice in the amount of 700?

Hi Lenka, 

 

In the Receive Payment transaction, you can input a zero amount to make the customer's balance to 200.

 

Here's how: 

  1. Click the Plus icon and select Receive Payment
  2. Enter the necessary fields. 
  3. In the Outstanding Transactions section, mark a check on the Invoice
  4. Then, under the Credit section click the credit you'll apply. 
  5. Before saving, make the Amount into zero at the upper-right of the page.
  6. Once done, click Save and close

You'll also want to check this link that will help you on how to enter and apply a credit memo or delayed credit

 

You can always reach out to me if you have additional questions. 

 

View solution in original post

2 Comments
Catherine_B
QuickBooks Team

How to apply credit memo in the amount of -500 to customer invoice in the amount of 700?

Hi Lenka, 

 

In the Receive Payment transaction, you can input a zero amount to make the customer's balance to 200.

 

Here's how: 

  1. Click the Plus icon and select Receive Payment
  2. Enter the necessary fields. 
  3. In the Outstanding Transactions section, mark a check on the Invoice
  4. Then, under the Credit section click the credit you'll apply. 
  5. Before saving, make the Amount into zero at the upper-right of the page.
  6. Once done, click Save and close

You'll also want to check this link that will help you on how to enter and apply a credit memo or delayed credit

 

You can always reach out to me if you have additional questions. 

 

View solution in original post

Lenka
Level 1

How to apply credit memo in the amount of -500 to customer invoice in the amount of 700?

Thank you Catherine :) It works. 

 

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